What are the responsibilities and job description for the Remote Call Center Representative, Patient Scheduling (Bilingual Spanish) position at Marquee Staffing?
Marquee Staffing is seeking a detail-oriented and customer-focused professional to join our team. The ideal candidate will be responsible for handling inbound communications, appointment scheduling, and authorization processing while ensuring exceptional service to participants and providers.
This role is a remote position, but will require ocassional travel to Hollywood, CA.
Essential Job Duties :
- Answer incoming phone calls, emails, and inquiries , ensuring proper screening, resolution, transfer, and documentation according to company standards.
- Review, process, schedule, and authorize orders in alignment with department protocols.
- Maintain accurate and timely documentation of all updates, encounters, and communications in source systems.
- Effectively coordinate participant appointment scheduling , including managing conflicts, urgent needs, and communication with stakeholders (staff, family, providers, etc.), ensuring timely scheduling per company protocols.
- Provide eligibility status and benefit information to participants.
- Address participant and provider inquiries, including authorization status and requirements . Escalate unresolved issues as needed.
Job Requirements :
Salary : $22 - $23
