What are the responsibilities and job description for the Golf Shop Attendant position at Marquette Golf Club?
Position Summary
Work closely with Golf Professional/Assistant Golf Professional to support the primary focus on excellent customer service of golf shop staff. Shop Attendants consistently provide prompt, efficient, courteous service while vending golf shop items, collecting fees, registering players, assigning tee times, or attending to any guest needs.
Essential Duties and Responsibilities:
- Greet guests, check guests in, collect fees, record payments, and assign tee times
- Answer phone, direct calls, and answer common questions
- Manage reservation system, maintain logs & inventory records, reconcile cash register
- Inform players of course rules, assist in enforcing all MGC policies including 3 play rule, loss of charging privileges, dress code etc. Involves manager as needed.
- Participate in regulating Heritage pace of play at the turn
- Respond to complaints professionally and record for management review
- Keep updated on MGC tournament and event calendar to act as information source
- Assist in coordinating tournaments and participant communication
- Maintain daily play records and other data as directed, prepare reports for management
- Assist with proper rotation and monitoring of inventory and merchandise displays
- Accept shipments and orders, advise supervisor of receipt, stock shelves/racks
- Advise supervisor of low inventory levels
- Keep pro shop clean and orderly; straighten displays, vacuum, clean windows
- Report any safety hazards or other reportable situations to supervisor
- Follow established protocols for opening and closing golf shop
- Perform other duties as assigned
- Demonstrate pride and professionalism utilizing engaging communication skills in every in every member/guest encounter
- Utilize the Tagmarshal system and monitor pace of play throughout the day
Requirements:
- Minimum age of 16 with prior golf shop or administrative experience preferred
- Regular attendance is essential to ensure continuity of service
- Work a flexible schedule including days, evenings, weekends, and holidays
- Communicate clearly and collaboratively, maintain a positive MGC attitude every day
Job Types: Full-time, Part-time, Seasonal
Pay: $13.00 - $14.50 per hour
Expected hours: 15 – 40 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Marquette, MI 49855 (Required)
Work Location: In person
Salary : $13 - $15
