What are the responsibilities and job description for the Senior Customer Success Manager position at MarqVision?
Protecting and building a future shaped by original ideas, innovations, and creativity.
As a leading online brand protection solution, we help global brands identify and remove counterfeits and pirated content from over 1,500 platforms, and thousands of rogue websites in over 118 countries. In a time when IP infringements pose an increasingly serious challenge, we believe that democratizing legal expertise and access to the latest in generative AI technology is critical for continuing to support the inventors, developers, and artists of the world who work tirelessly to deliver safe, high-quality products.
MarqVision's technology powers everything from detection, monitoring, and enforcement to protect brands at scale. Founded in 2020 by Harvard Law graduates, MarqVision is proudly backed by Altos Ventures, DST Global, Softbank, Atinum Investments and Y Combinator. Our commitment to innovation has also been recognized with a prestigious 2022 Innovation Award from LVMH Louis Vuitton Mot Hennessy (LVMH), and we are honored to be part of the LVMH accelerator program, La Maison des Startups, at the Station F incubator. As we bring forth the next evolution of brand protection, we invite businesses everywhere to join us in safeguarding the creativity that drives our world.
How You'll Make an Impact at MarqVision
This role is a part of a Customer Success Team. Senior Customer Success Managers at MarqVision are self-motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders. They oversee the lifecycle of customers from onboarding to renewal, act as a trusted partner to our customers, transforming their use of MarqVision into tangible business value.
What you'll Achieve
- Build relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts
- Serve as the trusted point of contact for MarqVision customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals
- Collaborate with the MarqVision Sales, Operation, Product teams in strategizing your accounts' growth
- Proactively engage each account to identify risks and to ensure that every MarqVision functionality and offering is being leveraged, maximizing the value of each MarqVision subscription.
- Develop and maintain strong relationships at all levels within the customer organization.
- Execute Business Reviews, training, check-in calls, and feature implementation
- Assess client health and develop strategies to mitigate churn with proactive health plans
- Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved
- Partner with engineering teams in architecting and orchestrating customer requests
- Working closely with Engineering, product management, customer support, and sales teams
- Establish and maintain relationships with key stakeholders to promote internal advocacy
Skills You'll Need to Bring
Nice to Have
Our Compensation and Benefits (For U.S. Residents Only)
MarqVision provides a competitive benefits package, including equity opportunities, health benefits including 401(K), and other perks designed to support our employees' well-being and professional growth. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. For roles based in United States, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $70,000-$120,000.
Additional Reference
Equal Opportunity
At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.
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Salary : $70,000 - $120,000
