GUEST SERVICE SUPERVISOR - MARRIOTT ATLANTA

Reports To: Front Office Manager/ Assistant Front Office Manager/ Front Desk Manager

Supervises: Guest Services Representatives

Job Purpose: To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. You will be responsible for ensuring our guests have an exceptional experience while staying with us. You will oversee the daily operations of the front desk, ensuring that our guests' needs are met and their questions are answered promptly and professionally.

Job Responsibilities:

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries about hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Monitor and manage room inventory to ensure that all rooms are clean and ready for guest arrival. May make, confirm and cancel reservations for guests.
• Compute bills, collects payments, and makes changes for guests. May post charges such as room, food, liquor, or telephone by hand or machine.
• Maintain accurate records and reports related to guest services and front desk operations.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits following hotel and company policies.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
• Train, coach, and mentor team members to improve their performance and provide an outstanding guest experience.
• Take the initiative to greet guests in a friendly and warm manner.
• Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
• Maintain accurate records and reports related to guest services and front desk operations
• May make restaurant, transportation, or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business needs dictate.

Job Skills:

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
• Proficiency in Microsoft Office Suite and experience with hotel.

Atlanta Marriott NW (managed by Dimension Hospitality) Offers Excellent Benefits and rewards:

• Health Insurance: (Full-Time associates) Benefits are effective the 1st day of the month following the date you complete your enrollment, not to exceed 60 days of employment.
• Retirement Savings (401k)
• Paid vacation: Eligibility for this time begins after 90 days of service (you will begin accruing on your first day).
• Flexible Sick Days: We offer flexible sick time which means you may use the time as personal time. Eligibility for this time begins after 90 days of service (you will begin accruing on your first day).
• We offer free meals to our associates. Also, you are eligible for a 20% meal discount at Marriott Restaurants.
• Hotel room discount at Marriott International. In addition, hotel room discounts at Dimension Hospitality-managed hotels.
• Tuition reimbursement
• Room for growth!
• And much more!

Education

• HS Diploma or equivalent.

Experience

• Minimum of 1 year as a supervisor in hospitality preferred
• Minimum of 2 years of hospitality experience required
• FSPMS experience preferred