What are the responsibilities and job description for the Front Desk Agent - Evening Shift 3pm-11pm position at Marriott Birmingham?
RESPONSIBILITIES
- Meets and exceeds guests and team member expectations by providing excellent service and teamwork
- Provides quality service to the customer by anticipating guests’ needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
- Registers, processes, and greets customer promptly, welcoming him/her to the hotel
- Responds to customer requests for information about the hotel
- Ensures all customers establish a form of payment upon check-in
- Monitors customer accounts to ensure adherence to hotel credit limits and verifies accuracy of registration information
- Verifies all information on reservations check-in; name, address method of payment, etc.
- Completes shift closing accurately by balancing end of the shift reports
- Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $16 - $18
