Hotel Housekeeper

Ensuring Financial Success
Community & Associate
Global Focus Engagement
Driving Guest Presentation of Loyalty Our Hotels

Title: Housekeeper

Direct Report: Executive Housekeeper/Assistant Housekeeper

Responsible for: Cleanliness of Guest Rooms and Public Areas

Liaises with: Guests, Laundry, Maintenance, Front Desk, MGMT

Primary Objective of Position

To maximize guest satisfaction by providing clean, fully functional guestrooms in a timely and friendly manner.

To embrace the values of the Company Culture and Guiding Principles.

Major Areas of Accountability

1) Ensures guest satisfaction by cleaning guestrooms and corridors daily according to operational policies and standards.

 Knock firmly twice and announce yourself before entering guestrooms. If a guest does answer, ask when he/she would prefer you return.

 Do not knock on doors with Do Not Disturb Signs.

 Start with vacant rooms first, and then complete the stay-overs.

 Removes bed and bath linens and replaces with clean linens as required.

 Removes accumulated trash and debris from room as required.

 Clean bathroom and bedroom area.

 Dust all surfaces.

 Replenishes promotional materials and literature.

 Replenishes room amenities.

 Vacuum carpet and wash floor tile.

 Reports maintenance issues.

 Brings articles left in rooms to Housekeeping office for “Lost and Found” Handling.

 If a guest returns to the room while you are cleaning it, request the room key from the guest and insert the key in the lock to see that it opens the door before you allow access to the room.

 Smile and greet guests when they pass you, saying “Good Morning/Afternoon/Evening”.

 Reports unusual circumstances to Housekeeping Supervisor.

 Completes assigned projects.

 Associates can only accept tips from the guest when specifically left by the guest.

 A thank you note will be left by associate.

 No other notes should be left for guests unless approved by supervisor.

 Completion of guest room cleaning within the hotel’s standard and allotted time for each room.

2) Maximizes job efficiency by maintaining and organizing supply cart, supply closet and vacuum cleaner.

 Stocks supply cart correctly.

 Cleans cart and vacuum cleaner on a regular basis.

 Checks stock daily.

 Notifies Housekeeping Supervisor immediately if any stock shortages exists.

 Pulls any damaged or rewash linen and returns them to the Housekeeping Department.

3) Ensures safety and maximum security.

 Linen closet doors must be closed and locked when unoccupied.

 Clean one guestroom at a time and lock the door if there is a need to leave the room before fully cleaned.

 Position supply cart in front of guestroom door when cleaning, leaving the guestroom door open.

 Never open a guest room for anyone.

 Refer the guest to the front desk to obtain a key, or find your supervisor.

 Do not leave guest room/pass keys in rooms or on your cart.

 If Guest returns to room while you are cleaning the rooms, request room key from guest and insert key into lock making sure it opens the door before allowing access to room.

 Report all “Do Not Disturb” or bolted door rooms to Housekeeping Supervisor at the specified time.

 Practice chemical use safety: Never mix chemicals and store chemicals in properly labeled containers.

4) Ensures the property consistently maintains a clean, hospitable and professional environment.

 Adheres to Hotel’s standards of operations.

 Ensuring compliance with licensing laws, health and safety and other statutory regulations.

 Maintains safe and secure environment for guests and associates.

 Maintain a clean, pleasant, and professional image to the guest.

 Follows hotel’s grooming and dress standards and wear the proper uniform at all times.

 Attends work on time as scheduled.

 Courteously and promptly responds to guests’ requests.

5) General Job Performance Requirements.

 Associate is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job.

 Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

 Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.

 Requests assistance as needed.

 Requires strong attention to detail.

 Ability to communicate to guests and team members verbally or in written form.

 At all times projects a favorable image of the Hotel to the public.

6) General Physical Requirements. The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation.

 Move, transport, put, install, remove, replace, position, place, and transfer.

 Move about or to, position self.

 Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service.

 Stand for extended periods of time.

 Communicate, converse, discern, convey, discuss.

 Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess.

 Ability to bend, lift, kneel, and be in motion for the full day.

 Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.

Education and/or Experience

One to three month’s related experience and/or training; High school diploma; or equivalent combination of education and experience.

Competencies

 Be at work consistently and on time; Arrive at meetings on time.

 Able to read and interpret written information.

 Able to work alone or with others.

 Able to deal with frequent change, delays, or unexpected events.

 Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan.

 Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.

 Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.

 Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.

 Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics.

 Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process.

 Contribute to building a positive team spirit; ask for and offer help when needed.

 Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.

 Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure.

The above is not to be considered a day-to-day description of all duties to be performed. Any task assigned by your supervisors should be considered to be a part of your responsibilities.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I understand and can perform the essential functions of this job as listed above and also I have received a copy of the job description.

EOE/M/F/H/V

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Work Location: In person

Salary : $17