What are the responsibilities and job description for the Hotel Guest Service Agent position at Marriott Del Mar?
Overview
Our Guest Service Agent will perform a range of duties in a professional, courteous, and efficient manner, with a primary focus on guest check-in and check-out procedures. These responsibilities are designed to ensure a seamless guest experience, contributing to overall satisfaction while maintaining operational effectiveness. .
Responsibilities
- Answer inquiries pertaining to hotel services, registration of guests and local shopping, dining, entertainment and travel directions.
- Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Education and Experience
- 6 Months of previous experience in hotel / resort required
- Marriott and FS PMS experience highly preferred
- Must be available to work evenings, weekends and holidays
Pay Rate: $20.50/ hour
Job Type: Full-time
Pay: From $20.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
Work Location: In person
Salary : $21
