What are the responsibilities and job description for the Night Auditor position at Marriott Fairfield Inn & Suites Brookfield?
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team in the hospitality industry. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the night shift, providing exceptional service to our guests while performing essential accounting and administrative tasks. This position is ideal for individuals with a strong background in hospitality and customer service who thrive in a fast-paced environment.
Duties
- Perform night audit procedures, including balancing financial transactions and preparing daily reports.
- Provide excellent customer service at the front desk, addressing guest inquiries and resolving any issues that may arise.
- Manage check-ins and check-outs for guests, ensuring a seamless experience.
- Maintain accurate records of guest accounts and transactions.
- Assist with guest relations by providing information about hotel services, local attractions, and dining options.
- Handle cash and credit card transactions securely and accurately.
- Ensure the front desk area is clean, organized, and welcoming for guests.
- Collaborate with other hotel departments to ensure guest satisfaction.
Requirements
- Previous experience in hospitality or hotel management preferred.
- Familiarity with night audit processes is a plus.
- Strong customer service skills with the ability to handle guest concerns professionally.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work independently during night shifts while maintaining attention to detail.
- Proficiency in using hotel management software or property management systems is an advantage.
- A commitment to providing exceptional guest services and fostering positive guest relations.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational success of our hotel during the night shift.
Job Type: Full-time
Schedule:
- 8 hour shift
- Overnight shift
Ability to Commute:
- Brookfield, WI 53045 (Required)
Work Location: In person