GHM Night Manager - Marriott Fort Collins, Colorado

Job Description

Job Description

The Marriott Fort Collins, Colorado , is currently searching for a dynamic Evening Manager (4pm - 12pm) to join our incredibly talented team!

Come be a part of Fort Collins, Colorado's PREMIER Full-Service hotel! At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&W root beer stand in 1927 is recognized today as a top employer and for its superior business operations.

Be Inspired! Be Empowered! Be You!

With Marriott’s TakeCare culture, associates are always the heart of our business.” – Bill Marriott

Job Purpose :

• Oversee all evening Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
• Maintains all standard of guest service.
• Manage and motivate all personnel with evening supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide the very best in guest satisfaction.
• Oversee and manage direct reports as well as overall hotel operations in the evening when other managers are not onsite.
• Receive and resolve all departmental guest complaints in a timely manner and within the guidelines of the company.
• Check and control room reservations, Front Office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports (including rate and availability calendar).
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct and / or attend meetings to obtain and disseminate pertinent information.
• Implement and monitor all corporate marketing programs to include Marriott Bon Voy, etc.
• Organize and conduct pre-shift and departmental meetings to disseminate pertinent information. Attend other hotel meetings as deemed necessary. Regular attendance in conformance with the standards is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees required to fully comply with the conduct and safety, rules, regulations, policies and procedures according to the Employee Handbook. Employees who violate these rules will be subject to disciplinary action, up to and including termination of employment.

Qualifications and Requirements :

Preferred Qualifications :

This job requires the ability to perform the following :

Other :

Amazing Benefits At A Glance :