What are the responsibilities and job description for the PM Front Desk Agent (3PM - 11PM) position at Marriott Greenville?
Major Responsibilities
- Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
- Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
- Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
- Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Essential Job Functions
Other Duties and Responsibilities
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience / Education
High school diploma or general education degree or equivalent combination of education and experience preferred
Certificates & Licenses
Valid State Driver's License (anyone driving a Company vehicle or required to drive as a part of their job); Others required by Brand Standard and / or State Law.
Computer Skills
As required by Brand Standard and Company standards
Language Ability
Ability to speak effectively with customers and / or associates. Ability to write clearly and legibly.
Math Ability
Able to perform basic math problems.
Reasoning Ability
Ability to solve basic problems and / or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally required to lift up to 40 pounds. The associate is frequently required to talk and / or hear. The associate is constantly required to walk and stand, sometimes for
several hours at a time, and use their hands and fingers to operate a computer. The associate is constantly required to use their vision to perform an activity such as but not limited to : viewing a computer terminal, and reading.
Auro Hotels is an Equal Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
