What are the responsibilities and job description for the Host/Hostess position at Marriott Hotel - Huntsville?
Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Host!
The Host will serve as the first point of contact for guests, ensuring exceptional customer service and creating a welcoming atmosphere. This role involves greeting guests, assisting with check-ins and check-outs, providing information about hotel services and local attractions, and responding to guest inquiries and requests. The ideal candidate will have strong communication skills, a positive attitude, and a passion for delivering outstanding hospitality.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Host!
The Host will serve as the first point of contact for guests, ensuring exceptional customer service and creating a welcoming atmosphere. This role involves greeting guests, assisting with check-ins and check-outs, providing information about hotel services and local attractions, and responding to guest inquiries and requests. The ideal candidate will have strong communication skills, a positive attitude, and a passion for delivering outstanding hospitality.
BENEFITS:
- Competitive Salary!
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
- 401k with employer MATCH!
- Paid PTO!
- Uniforms Provided for most positions!
- Team Member Hotel Discount Program!
ESSENTIAL FUNCTIONS:
- Greet guests upon arrival and provide a warm welcome.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of guest bookings and payments.
- Coordinate with housekeeping and maintenance departments to ensure guest rooms are ready for occupancy.
- Monitor and ensure the cleanliness and organization of the lobby and guest areas.
- Uphold hotel policies and procedures and ensure compliance with health and safety regulations.
- Collaborate with other hotel staff to ensure guests have a seamless experience.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
- Exceptional customer service skills with a focus on guest satisfaction.
- Proficient in reservation management and optimizing seating arrangements.
- Clear and effective verbal communication abilities.
- Skilled in conflict resolution and handling guest concerns professionally.
- Strong multitasking capabilities, including phone handling and coordination with servers.
- Team player with a collaborative approach to restaurant operations.
- Meticulous attention to detail in seating and guest requests.
- Adaptable to fast-paced environments and changing priorities.
- Maintains a professional demeanor and appearance consistently.
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee will be required to routinely, stand and walk for long periods of time; may be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.
- May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Must be capable of effectively using close vision, distance vision, and color vision.
- Able to operate in mentally and physically stressful situations
QUALIFICATION STANDARDS:
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Attention to detail and a proactive approach to problem-solving.
- Ability to work efficiently both independently and as part of a team.
- Flexibility to work shifts, including evenings, weekends, and holidays.
EEO Employer
