What are the responsibilities and job description for the Starbucks Shift Supervisor position at Marriott Hotel - Huntsville?
Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Shift Supervisor!
Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Shift Supervisor!
This position provides assistance to the store manager while carrying out store operations during specified shifts. As a Starbucks Shift Supervisor you will delegate tasks to team members to create the Starbucks Experience for customers while providing outstanding customer service. This position ensures prompt service, quality beverages and other products while maintaining a clean and comfortable environment for our local patrons and hotel guests. Models and acts in accordance with the guiding principles of the company.
BENEFITS:
- Competitive Salary!
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
- 401k with employer MATCH!
- Paid PTO!
- Uniforms Provided for most positions!
- Team Member Hotel Discount Program!
ESSENTIAL FUNCTIONS:
- Communicate pertinent information to store manager regarding performance of the shift.
- Assist with training and coaching of team members.
- Contribute to a positive environment by identifying changes in performance or morale and communicating to the store manager.
- Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on the shift to ensure operational excellence and to improve performance.
- Develop positive relationships with team members by understanding individual’s motivations, needs and concerns.
- Recognize and reinforce individual and team accomplishments by using organizational tools and collaborating with the store manager to find new and effective methods of recognition.
- Follow up with team members during the shift to ensure the delivery of outstanding customer service for all customers.
- Organize opening and closing duties as assigned.
- Execute store operations during scheduled shifts.
- Maintain regular and consistent attendance and punctuality.
- Welcome and acknowledge all guests according to company standards, providing eye contact and a warm welcome as they enter the coffee shop area; anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of the company.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Team Members during each shift.
- Maintains a clean and organized workspace so that Team Members can locate resources and product as needed.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Maintains regular and punctual attendance.
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
SPECIFIC JOB KNOWLEDGE:
- Ability to learn quickly
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication and requesting clarification when necessary.
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Available to perform many different tasks within the store during each shift
- Must be able to understand, read, write and speak English above a basic level, to effectively communicate with Team Members and Guests.
- Must maintain a neat and professional appearance upholding Company appearance standards at all times.
- Must be able to apply commonsense understanding, in carrying out instructions
- Must be able to comply in standardized situations with only occasional or no variation.
- Must be able to work without constant supervision.
- Must be able to work well as a part of a team.
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee may be required to sit for long periods of time; using hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.
- May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Must be capable of effectively using close vision, distance vision, and color vision.
- Able to operate in mentally and physically stressful situations
QUALIFICATION STANDARDS:
- Prior Food and Beverage, Coffee/Barista, Restaurant experience preferred.
EEO Employer
