Dual General Manager

Dual General Manager

Join the Marriott family as a Dual General Manager and lead two exceptional properties with a team of dedicated hospitality professionals. In this dynamic role, you will oversee day-to-day operations, drive financial performance, and create unforgettable guest experiences while fostering a culture of excellence and innovation across both hotels. As a strategic leader, you will have the opportunity to shape the success of two renowned brands, ensuring operational efficiency, guest satisfaction, and team development. If you’re an experienced hospitality professional with a passion for leadership and multi-property management, this is your chance to make a lasting impact.

What will you do?

Our ownership and management company is a family-owned business dedicated to fostering growth through human quality and collective ingenuity. We aim to cultivate success together, driven by teamwork, service and deliverables.

The General Manager serves as the Chief Executive Officer (CEO) overseeing our two distinct internal operations: two select-service hotels. This role demands a strategic mindset, impeccable attention to detail, and exceptional communication skills to effectively engage teams, guests, and ownership. The ideal candidate is proactive, adept at formulating and implementing practical, solutions-oriented action plans.

Key Responsibilities

Managing Property Operations and Department Budgets:

• Ensure service programs are consistently executed (e.g., Marriott’s Service So Memorable).
• Regularly verify the implementation of training, policies, and service protocols defined by Marriott.
• Monitor and audit the guest experience against brand standards.
• Ensure staff members fully understand and deliver service initiatives effectively.
• Address gaps promptly to align with Marriott's expectations.
• Provide timely feedback on service and operational standards.
• Review and follow up on guest satisfaction (GSS) scores and comments.
• Clearly define management team responsibilities with continuous oversight.
• Conduct regular inspections to maintain cleanliness, sanitation, and maintenance standards.
• Manage labor effectively across departments to maintain budgets and profitability.
• Oversee capital improvement projects (e.g., renovations, reinventions, signage).
• Delegate responsibilities appropriately.
• Prepare for quality assurance audits.

Managing and Sustaining Sales and Marketing Strategy:

• Build and maintain relationships with key accounts.
• Engage with guests to identify new business opportunities.
• Collaborate with Market Sales to establish property sales strategies and goals.
• Leverage competitive advantages for market positioning.
• Coach associates to utilize selling strategies and amenities effectively.
• Work with the Director of Sales to implement targeted sales strategies.
• Develop innovative revenue streams through amenities.
• Ensure the sales team optimally utilizes digital tools.
• Host customer recognition events.
• Participate in property sales reviews.
• Communicate with sales offices to identify key stakeholders.
• Partner with regional marketing and eCommerce teams.

Managing Profitability:

• Analyze and communicate property performance metrics (financial/non-financial).
• Forecast occupancy and stay rates to inform profitability strategies.
• Control operational costs effectively.
• Initiate strategic actions to achieve revenue goals.
• Provide regular profitability updates.
• Oversee invoice approvals and financial reconciliations.
• Prepare comprehensive reports for period-end reviews.
• Regularly review property performance with regional leadership.

Maintaining Revenue Management Goals:

• Collaborate closely with the revenue management team.
• Utilize key revenue management reports for strategic planning.
• Balance inventory management for optimized daily sellouts.
• Strategically set daily pricing and upselling opportunities with front desk management.

Managing Relationships with Stakeholders:

• Provide detailed property performance updates to brand leadership, owners, and stakeholders.
• Prepare and deliver comprehensive performance reports.
• Conduct regular property evaluations and annual reviews.
• Respond effectively to stakeholder inquiries and requests.

Managing and Conducting Human Resource Activities:

• Clearly understand and communicate performance expectations across all positions.
• Actively develop managerial staff through coaching and professional growth opportunities.
• Facilitate cross-training initiatives to enhance operational capabilities.
• Oversee HR processes, including hiring requisitions and compensation actions.
• Support recruitment efforts via diverse channels to ensure skilled and compatible hires.

About you:

Qualifications and Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 5 years of hotel management experience, preferably with at least 3 years as General Manager or Director of Operations at a branded select-service or lifestyle hotel.
• Prior experience with Marriott's select-service or lifestyle brands (Aloft, AC Hotels, Moxy, Element) strongly preferred.
• Bilingual proficiency (English and Spanish), due to local clientele and international visitors.

Skills and Abilities:

• Exceptional ability to deliver innovative guest experiences aligned with the Aloft Hotels’ distinctive style and brand promise.
• Proven financial management capabilities including revenue optimization, budgeting, forecasting, and cost control.
• Strong leadership skills with the ability to inspire, mentor, and develop diverse teams.
• Deep understanding of sales strategies, revenue management principles, and marketing best practices.
• Proficient in hotel operations technology including Marriott-specific property management systems (e.g., LightSpeed, MARSHA, OneYield), and standard office software preferred.
• Excellent interpersonal and communication skills to build relationships with corporate clients, local businesses, and the community.

Preferred Attributes and Competencies:

• Knowledge of Miami's hospitality market, specifically familiarity with Doral and the greater Miami area preferred.
• Demonstrated ability to manage relationships with key corporate accounts, airlines, and travel groups.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status