Banquet Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Hobbs Brook Real Estate LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Company Overview

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com. HBRE is the real estate division of FM Global.

Schedule and Location

This position supports our award-winning Four Points by Sheraton Hotel and Conference Center in Norwood, MA!

We require open availability to align for business needs. This includes availability for day, nights and weekends.

Relocation is not offered.

Responsibilities

We are in search of an inspiring servant leader with proven leadership experience to spearhead our dynamic team. This individual is more than just a manager; they embody the ethos of teamwork and collaboration, always ready to roll up their sleeves and dive into the trenches when necessary. Their leadership style harnesses the collective strength of a motivated and driven team, encouraging innovation and excellence every step of the way. Join us in shaping the future—together.

As a banquet manager, you will be responsible for supervising and coordinating all activities of multiple food and beverage revenue outlets including social events, conference events, the hotel breakfast operation along with the conference break operation and the banquet beverage operation. This position is financially responsible for over $4m in food sales, $500,000 in beverage sales annually. Other financial responsibilities include payroll and gratuities, in excess of $1M annually. Responsibilities also include directly supervising the outlets manager or supervisor and assistant banquet manager, hiring, training and coaching line staff. Administrative duties include scheduling, payroll and end of event accounting responsibilities.

This position has the authority to hire and terminate employees as needed. He/ she is also having the overall responsibility for the front of the house banquet operations that includes approximately 20 employees with over $4M in food sales and approximately $500,000 in beverage sales. Directly supervising wait staff as well as bartenders and also managing the Assistant Banquet Manager.

Other duties include:

Recruiting, training and supervising banquet staff
Managing budgets and statistical and financial recordkeeping
Prepares and presents staffing and sales reports
Constantly assessing the operation and making profitable decisions to better the property; sets financial goals for department
Assisting and providing feedback regarding menus
Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
Assisting in marketing and promotions of hotel and department
Overseeing product stock levels
Interacting with guests and handling customer inquiries and complaints
Assisting in special event coordination and reservations
Meets and greets guests upon arrival and departure of events
Makes recommendations on upgrading equipment and service levels
Cash handling and administrative duties
Direct FOH contact for all social events
Continuously monitors operation and makes suggestions and improvements on service
Oversees performance management for FOH staff including annual merit team increases
Responsible for establishing and ensuring all the controls including bi-annual inventory controls are met
Works as a host for all social events, managing every aspect of the event from start to finish
Performs "manager" on duty as needed

2 years of management experience in hotel or banquet facility setting leading a team of 40 required.

Computer proficient with tools such as Microsoft outlook, excel and word.

Proven leadership skills

Education

High School Diploma or GED

Hobbs Brook Real Estate/FM is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.

The hiring range for this position is $72,160 – $90,200. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’ comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, free meals, and Sheraton/Marriott employee discount at participating hotels.

This company is an equal opportunity employer.

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