What are the responsibilities and job description for the Breakfast Host position at Marriott International, Inc?
Job Number25029050
Job CategoryFood and Beverage & Culinary
LocationFairfield Inn & Suites Memphis Germantown, 9320 Poplar Pike, Germantown, Tennessee, United States, 38138
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Additional Information: This hotel is owned and operated by an independent franchisee, DSJ Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Breakfast Host/Hostess is responsible ensuring the highest level of guest satisfaction by offering friendly attentive service while maintaining the breakfast buffet.
Sets up and maintains breakfast area prior to and during the breakfast hours including:
- Position all breakfast food and supplies on breakfast bar to ensure it is eye appealing, consistent with brand standards, and is convenient to serving the guests
- Replenish foods as needed keeping everything stocked, fresh, and hot if necessary while considering the number of guests and breakfast closing time
- Brew fresh coffee and tea regularly
- Keep breakfast bar and breakfast room clean as guests enter and depart
- Monitor guest’s satisfaction
- Sanitize counter, tables, equipment, and utensils
- Break down and store food with labels to ensure freshness and minimize waste
- Clean all equipment and machines: waffle, toaster, microwave, refrigerator, coffee, juice, etc.
- Restock and set up as much of the breakfast area as possible
- Vacuum carpets
- Clean and mop all hard flooring
- Remove trash
- Clean all parts of tables and chairs
- Dust all items in the lobby
Completes food and supply inventories
Ensures all food and beverage orders away as directed, dating all items
Ensures proper and safe use of cleaning chemicals
Clears off and wipe tables vacated by guests as soon as possible
Welcomes and interacts with guests providing prompt customer service
Complete necessary and routine food and health safety certifications and training
Follows all food safety and handling procedures as outlined by the hotel, federal, state and local laws
Sets up food and beverages when needed in the meeting rooms
Performs all other duties as may be assigned
Customer Service – Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments
Safety – The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.
Oral communication – speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions;
Uses reason even when dealing with emotional topics.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure
Time Management – Prioritizes work activities; uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
This company is an equal opportunity employer.
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