What are the responsibilities and job description for the Customer Experience Ambassador position at Marriott International, Inc?
About the Role: As a Guest Service Expert, you will be the face of our hotel, providing exceptional service to our guests and making their stay unforgettable. Our team is passionate about delivering a memorable experience that goes above and beyond expectations.
">Key Responsibilities:
- Guest Interaction: You will interact with guests, respond to their needs, and resolve any issues they may have in a professional and courteous manner.
- Front Desk Operations: You will handle front desk operations, including check-in, check-out, room assignments, and other related tasks.
- Cleaning and Maintenance: You will maintain the cleanliness and organization of the front desk area, as well as perform other cleaning and maintenance tasks as needed.
- Teamwork: You will work collaboratively with other team members to ensure seamless delivery of services to our guests.
Requirements: To be successful in this role, you will need to possess excellent communication skills, a positive attitude, and the ability to work well under pressure. You will also need to be able to stand for long periods of time and move around frequently.
Preferred Qualifications:
- Education: High school diploma or equivalent
- Related Work Experience: Less than 1 year of related work experience
- Supervisory Experience: No supervisory experience required
- License or Certification: None required
What We Offer: In addition to a competitive hourly rate, we offer a range of benefits, including paid time off, sick leave, and commuter benefits. We are an equal opportunity employer and welcome applicants from diverse backgrounds.
