FLEX Manager, Transitions US and Canada

The FLEX Manager, Transitions will support the successful execution of transitioning hotels across all Marriott International brands in the Americas with a focus on Hotel Terminations and Hotel Re-Licensing. This position will partner with key stakeholders i.e. Legal, Development Asset Management, MBS, OFS and other stakeholders in the transition process including the on the ground hotel teams executing the transition. Coordinate transition efforts with subject matter experts for key disciplines (Engineering, IR, Revenue Management, Global Sales) and Area VP/Directors. This position will report to the Director, Openings & Transitions.

JOB FAMILY CORE WORK ACTIVITIES

Hotel Re-Licensing [Multi-unit project management (70-90 annually) and overall process management.

Key responsibilities include but are not limited to:

• Provide remote support through email, webinars, Microsoft Teams, and conference calls to hotels undergoing a management change.
• Facilitate the transition and/or creation of SFAWeb licenses.
• Communicate with Marriott’s Global Sales on the proper action steps to transition the hotel from their service.
• Audit user access for key business applications. Facilitate the access removal of representatives and assist with registration for the incoming management company.
• Review BSA process, standards, thresholds, and accountability with management company.
• Facilitate conference calls/Microsoft Teams sessions to review the EID creation process, ADID transition, business application registration, and train on Marriott initiates and systems..
• Coordinate with the Credit Card Ops team on the transition of the hotel’s Merchant IDs.
• Conduct introduction calls to review the Management Transition Support program.
• Coordinate initial contact and email notifications to owner/managers regarding the Management Transition Support program.
• Review Land-it system and functionality with management company.
• Identify transition support needs and provide process/document recommendations.
• Complete quarterly reviews of the support program and implement new initiatives into the program.
• Coordinate training needs for the incoming management company.
• Communicate enhancements to the program to key stakeholders.
• Create and update collateral for the support program, inclusive of MGS pages.

Hotel Terminations [Multi-unit project management (10-20 annually) and overall process management]

• Manage system exit process including brand integrity, guest service, and data management to ensure Marriott managed and Franchise managed hotels transition properly.
• Manage all facets of transition developments, including process communication, transition timeline, communicate to all departments associated with the transition, inclusive of area cluster teams, Marriott Global Sales, Area VP/Directors.
• Coordinate with IT to ensure access and hardware removal for Marriott proprietary systems.
• Facilitate communications and the process within Marriott regarding divestitures, closing of sales and reservation systems, guest notifications, shared services, removal of proprietary items, energy contracts, and data requests.
• Partner with Marriott Bonvoy Redemption Department and Marriott’s Legal Department to provide data content for inclusion in the term agreement.
• Assist with due diligence requests and coordinate with MBS, Owner Reporting, Revenue Management, and Marriott’s Global Sales Organization
• Support brand integrity and ensure positive brand recognition.
• Execute, communicate and ensure compliance with Legal.
• Develop and maintain strong relationships with internal stakeholders assigned to process transitions (Legal, Information Resources, Revenue Management, Global Sales Team, Customer Care, Marketing & eCommerce, FOSSE, FSPMS, Lightspeed, eChannels, MARSHA Reservation Team, Credit Card Ops, Micros, Finance, Contract Compliance, Social Media).
• Travel to terminating hotel to facilitate the Exit Walk and complete Exit Walk Report.
• Follow up with management company on outstanding items until completion.

JOB SPECIFIC SKILL REQUIREMENTS

Ÿ Negotiate issue resolution.

Ÿ Strong Project Management skills, able to manage several projects at once.

Ÿ Strong Process Management skills.

Ÿ Possess excellent owner relationship skills.

Ÿ Complete working knowledge of Marriott systems: MARSHA, FOSSE, FSPMS, Lightspeed, Opera, OneYield, MRDW, Outlook, Guestvoice, Empower, LandIt, Digital Learning Zone, EPIC, Identity Center, SNOW, OASIS, etc.

Ÿ Demonstrate technical skills; must be computer literate and familiar with all Microsoft applications.

Ÿ Maintain a working knowledge of brand standards across all Marriott brands, job descriptions and culture.

Ÿ Demonstrate a working knowledge of pricing and yield management.

Ÿ Understand Quality Assurance, Marriott Bonvoy Rewards programs, etc.

Ÿ Integrate and interpret various sources of information.

Ÿ Maintain excellent consensus-building, persuasion, and communication skills (written and verbal).

Ÿ Exhibit effective public speaking and presentations skills.

Ÿ Present ideas, expectations, and information in a concise, well-organized way.

Ÿ Actively support the development, training and mentoring of associates.

Ÿ Manage the "quality" process in areas of guest service and associate satisfaction.

Ÿ Establish measure and monitor associate learning processes.

Ÿ Ability to manage upward, ability to lead and influence change.

Ÿ Effectively communicate to several levels of the organization.

Ÿ Exhibit excellent verbal and written communication and presentation skills.

Ÿ Exhibit effective listening skills and willingness to resolve issues in a positive manner; encourage diversity of ideas.

Ÿ Skills to negotiate a win-win outcome.

Ÿ Demonstrate account management skills across an organization.

Ÿ Strong hotel/ market experience and/or knowledge with a familiarity of Marriott lodging products/ brands/ hotel operations.

CANDIDATE PROFILE

Education and Experience

Ÿ Bachelor’s Degree preferred

Ÿ Travel approximate 40% of the time

Ÿ 5yrs Hotel Operations with room operations experience preferred

Ÿ Marriott Corporate Headquarters based preferred

FLEX LEADERSHIP COMPETENCIES

Adaptability

Takes initiative and assists in the resolution of issues/problems resulting from change. Able to work with different levels of management and management styles as needed.

Communication

Communicates in a timely, proactive manner. Receives directions and feedback well. Shares learnings, innovations, and best practices with others.

Quality of Work

Follows procedures for ensuring quality, is detail-oriented, maximizes resources, meets deadlines, and follows through on assignments. Identifies problems and seeks resolution through sound judgment.

Teamwork & Building Relationships

Works will in a team environment and treats people fairly, equally and respectfully. Demonstrates business ethics and personal integrity. Demonstrates pleasant, helpful and accurate services to internal and external customers.

Technical Acumen

Demonstrates technical acumen as defined by the position.

The pay range for this position is $30.86 to $47.31 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, January 21, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.