What are the responsibilities and job description for the Front Desk Manager position at Marriott International, Inc?
Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Framingham Collection which includes the Sheraton Framingham Hotel and Conference Center, Towneplace Suites and Fairfield Inn by Marriott is seeking an engaging, friendly and detail oriented Front Office Manager . In this role you will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering superior service, and developing our associates.
Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities:
-Recruit, interview and hire associates for front office positions.
-Meet regularly with Human resources to review staffing, morale and any disciplinary situations/investigations
-Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
-Ongoing review of staff to ensure adherence to established policies and procedures
-Conduct monthly reward and recognition meeting /celebrate hotel and associate achievements
-Establish and maintain open collaborative relationships with direct reports, team members
-Compliance with Federal & State Labor laws
-Respond to inquiries concerning hotel policies and service
-Receive and process advance registration payments
-Send letter of confirmation/return checks when registration denied
-Greet VIP’s when applicable
-Arrange for special services as requested
-Enforce all cash handling, check cashing and credit policies
-Verify banks and deposits at end of shift
-Analyze rate variance, monitor credit report and maintain close watch on daily house count
-Review daily front office work and reports generated by Night Audit
-Tour public rooms, investigate disturbances and quiet agitators
-Active participation in budgeting and forecasting to maximize hotel revenue and profits
-Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
-Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
-Participate in revenue management calls, sales calls and owner meetings
-Identify areas of concern and develop strategies to improve performance
-Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
-Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
-Balance cost controls with exceptional customer service and associate satisfaction
-Two year college degree or equivalent hospitality experience preferred
-Brand Experience
-Excellent verbal and written communication skills
-Reliable with ability to multi-task and work under pressure
-Excellent interpersonal and customer service skills
-Strong supervisory and leadership skills
-Familiar with common computer software programs
-Must be willing to work varied hours including nights, weekends and holidays
-Medical Insurance with Company-Funded HRA
-Dental Insurance
-Vision Insurance
-Flexible Spending Accounts
-Wide-Array of Supplemental Insurance Offerings
-Paid Time Off Programs
-Employee Assistance Program
-401K Plan – Traditional & Roth Options with Employer Match
-Hotel Discount Travel Program for Associates & Family
-Exclusive Associate Discounts – Travel, Entertainment, & Retail
-Training and Development Programs
-Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
This company is an equal opportunity employer.
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