What are the responsibilities and job description for the Guest Experience Coordinator position at Marriott International, Inc?
About This Opportunity: Join our dynamic spa team as a Guest Experience Coordinator! In this role, you will play a crucial part in delivering exceptional customer service and creating unforgettable experiences for our guests. If you're passionate about providing top-notch service and have a knack for making every interaction count, we'd love to hear from you!
Key Responsibilities:
- Scheduling and Confirmations: Schedule services for individuals and large groups using our advanced spa/salon reservations software system, and ensure seamless communication with guests to confirm their appointments
- Customer Service: Provide exceptional customer service by responding to guest inquiries, resolving issues promptly, and promoting our spa services to maximize revenue growth
- Knowledge Sharing: Maintain up-to-date knowledge of our spa services and amenities, as well as current trends within the industry, to effectively engage with guests and make informed recommendations
- Financial Transactions: Process guest payments for spa/salon services, manage cash tips, and maintain accurate records of transactions
Why You'll Thrive Here:
- A supportive and inclusive work environment that fosters growth and development
- A comprehensive benefits package designed to support your overall well-being
- Ongoing training and opportunities for advancement
What We're Looking For:
- High school diploma or equivalent required
- Less than 1-year related work experience preferred
- No supervisory experience necessary
- Licenses/Certifications: None required
