What are the responsibilities and job description for the Housekeeping Supervisor position at Marriott International, Inc?
Housekeeping Supervisor Overview
The Housekeeping Supervisor oversees cleaning operations to ensure guest rooms and public areas meet luxury standards. Responsibilities include inspecting rooms after cleaning, managing the housekeeping team, and coordinating with other departments.
Main Responsibilities
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments.
- Communicate issues to next shift.
- Complete required paperwork.
Leadership Responsibilities
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
Requirements
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
About Us
The Ritz-Carlton is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Our Culture
We set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Every day, we strive to deliver exceptional experiences that create lifelong memories.
What We Offer
We offer the chance to be proud of the work you do and who you work with. Join us and become part of a global team that values diversity, inclusion, and respect. Become the best version of yourself and make a difference in the lives of our guests.
Keywords
housekeeping, supervisor, hospitality, guest services, cleaning, hotel management, luxury service, staff training, scheduling, quality control
