Manager - Customer Configuration

As a member of the FCC team, the Manager will play an integral role in the accurate and timely accounting, forecasting and analysis of Marriott’s (MI) revenues. This position will assist with all aspects of revenue recognition validation in accordance with contractual agreements, US GAAP, and MI accounting policies. This position will address Governance activities related to hotel configuration in the Contract Engine in accordance with executed contracts, partnering with Continent Finance teams, as well as Regional Offices, Financial Reporting & Analysis, Accounting Policy, and/or AHS. The Manager will collaborate with other Global Finance Centers of Expertise and Finance Business Partners to accomplish business objectives. In addition, this position will focus on process improvements and will represent FCC on projects and initiatives that require accounting and finance leadership and expertise.

BUSINESS CONTEXT/EXPECTED CONTRIBUTIONS

Expected Contributions

Accounting and Analytics:

• Manage and execute MI’s monthly close process to ensure results are reflected accurately for MI’s revenues in accordance with contracts and US GAAP. Provide supervision and direction to staff during the governance processes, such as monitoring configuration progress and issue resolution to ensure timely completion.
• Manage and execute all monthly and annual revenue planning activities to ensure revenue projections accurately reflect MI’s forecasted revenue. Support the preparation of revenue scenario analyses for the long-range plan, business plan, budget, and monthly forecast cycles.
• Analyze and prepare executive-level reports on Governance processes, status and trends.
• Lead the development, implementation and maintenance of standard processes to ensure accurate and timely recognition and projection of MI’s revenues in a dynamic multi-currency, multi-entity environment.
• Research and document unique accounting treatment, coordinating with Global Finance Centers of Expertise, Finance Business Partners and regional points of contact.
• Coordinate tracking and reconciliation of identified provisions to sustain compliance with contracts and accounting policies.
• Serve as a lead point of contact for audit related requests and questions.

Governance and Global Partnerships:

• Review contractual agreements to understand revenue recognition requirements, including standard and complex deal arrangements.
• Manage and execute configuration to support contractual compliant calculations, accounting and billing in the Contract Engine.
• Manage and execute the billing dispute process to include research, issue resolution, and processing appropriate billing corrections.
• Develop knowledge and expertise in revenue reporting requirements for properties within the growing MI portfolio.
• Ensure compliance with executed agreements on an individual property and/or pooled basis.
• Partner with Continent Finance, Legal, and Owner Relations teams on specific aspects of property-level agreements including, contract interpretation, unique provisions, cash waterfalls, revenue recognition, deferrals.
• Establish strong working relationships with the various corporate disciplines and regional offices.
• Focus on providing excellent customer service to both internal and external stakeholders.

Systems and Special Projects:

• Ensure calculations in financial applications are in accordance with key contractual provisions to facilitate accurate revenue recognition and analysis, focusing on enhanced reporting and process improvement.
• Participate in and support Global Finance initiatives, including the implementation of an automated contract engine.
• Assist in identifying system enhancements to improve the effectiveness and efficiency of close and forecast cycles.
• Prioritize issue resolution and focus on innovation and continuous process improvement.
• Perform additional responsibilities as required to meet business objectives.

CANDIDATE PROFILE

Experience

• 5 years of relevant finance/accounting experience
• Prior supervisory experience preferred
• Strong understanding of accounting processes and systems
• Experience in lodging/hospitality industry and contracts/legal agreements strongly preferred

Education or Certification

• B.S. Degree in Accounting, Finance or related discipline required
• CPA or advanced degree preferred

Knowledge and Skills

• Experience in understanding complex contract provisions, evaluating risks, and resolving financial issues
• Strong financial acumen with proven analytical and problem-solving skills
• Strong technical accounting skills; understanding of Generally Accepted Accounting Principles and related controls
• Ability to effectively resolve issues and to initiate, design, implement and document required business processes
• Strong organization and managerial skills; ability to multitask, support/initiate continuous process improvement, and adapt to transformative process and system changes
• Ability to motivate others and enhance the organization’s capabilities through effective resource management
• High degree of initiative; highly motivated self-starter.
• Excellent communication and interpersonal skills with a “win-win” negotiating style
• Fosters relationships and a positive work environment to build effective teams committed to organizational initiatives
• Keen attention to detail and accuracy while maintaining the “big” picture at the same time
• Ability to influence others and function effectively in a collaborative work environment with leadership, peers and direct reports
• Proficient in Microsoft Office applications; advanced Excel skills a strong plus.
• Previous PeopleSoft and/or SmartView experience preferred.

Location

• MIHQ

The salary range for this position is $93,400 to $130,100 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.