What are the responsibilities and job description for the Welcome and Engagement Specialist position at Marriott International, Inc?
Job Overview:
The Lobby Ambassador plays a vital role in enhancing the overall guest experience by engaging with visitors, responding to their requests, and providing valuable insights about the hotel and its surroundings. This position requires excellent communication and interpersonal skills, as well as the ability to multitask and prioritize tasks effectively. If you are passionate about delivering outstanding customer service and have a keen interest in hospitality, this could be the ideal role for you.
**Key Responsibilities:**
• Engage with guests to understand their needs and preferences
• Respond to guest requests and make arrangements or identify providers
• Provide local knowledge and recommendations to enhance the guest experience
• Maintain accurate records and reports
Requirements:
• 1 year of related work experience
• High school diploma or G.E.D. equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
About Us:
At Marriott International, we value diversity and inclusion, and strive to create a welcoming environment for all our guests and colleagues. We offer a competitive salary range, along with opportunities for career growth and professional development.
The Lobby Ambassador plays a vital role in enhancing the overall guest experience by engaging with visitors, responding to their requests, and providing valuable insights about the hotel and its surroundings. This position requires excellent communication and interpersonal skills, as well as the ability to multitask and prioritize tasks effectively. If you are passionate about delivering outstanding customer service and have a keen interest in hospitality, this could be the ideal role for you.
**Key Responsibilities:**
• Engage with guests to understand their needs and preferences
• Respond to guest requests and make arrangements or identify providers
• Provide local knowledge and recommendations to enhance the guest experience
• Maintain accurate records and reports
Requirements:
• 1 year of related work experience
• High school diploma or G.E.D. equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
About Us:
At Marriott International, we value diversity and inclusion, and strive to create a welcoming environment for all our guests and colleagues. We offer a competitive salary range, along with opportunities for career growth and professional development.
