Assistant General Manager

Job Description:

This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

Key Responsibilities:

• Work a flexible schedule, including weekends, holidays, and varied shifts.
• Achieve hotel financial goals and budget targets.
• Maintain payroll and purchasing controls to exceed profit goals.
• Develop long- and short-range financial objectives consistent with property objectives.
• Ensure compliance with Shaner and franchise operating standards.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Lead employee performance to ensure productivity and a quality work environment.
• Establish, maintain, and train standards and procedures for cleaning and safe working conditions in all departments.
• Ensure high scores for customer service, cleanliness, and other related items on all Shaner and Franchise inspections.
• Perform other duties as assigned.

Accountabilities:
The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies/procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.

Requirements:

• Minimum one year of management experience in the hospitality industry.
• Ability to communicate effectively with guests, management, and co-workers.
• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

This company is an equal opportunity employer.