What are the responsibilities and job description for the Attendant - Box Office ICE! position at Marriott International?
Job Category Golf, Fitness, & Entertainment
Location Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Sell theater tickets over the phone or in person at the box office window. Receive payments for tickets. Issue receipts, refunds, credits, or change. Pick up and drop off bank at beginning and end of shift. Secure bank in safe deposit box. Balance daily work, drop receipts and daily deposits. Answer customers' questions, and provide information on theater policies and procedures, ticket prices, and specials. Establish or identify ticket prices and tabulate bills. Enter mail-in and phoned in ticket orders into computer. Alert appropriate box office personnel when box office supplies are low. Inventory supplies needed for box office transactions. Serve as bank balance witness for other box office attendants.
Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others, and support team to reach common goals. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
