What are the responsibilities and job description for the Catering Sales Manager - Franchised position at Marriott International?
Job Category Sales & Marketing
Location The Ben Autograph Collection, 251 N. Narcissus Ave, West Palm Beach, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Concord Hospitality Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Catering & Sales Manager
We are hiring a Catering & Sales Manager to sell and coordinate both social and corporate catering events, with and without guest rooms, for our hotel. This role is evenly divided between corporate group bookings and social events, and requires flexibility, including weekend availability, to oversee event execution. During peak social seasons, work schedules may fluctuate between a Monday-Friday or Tuesday-Saturday schedule.
Responsibilities:
- Sell and coordinate guest rooms, banquet food & beverage, and upsell to maximize hotel revenue.
- Negotiate with clients, suggest menus, and arrange event details per hotel policy.
- Ensure smooth communication between departments to guarantee event success.
- Conduct daily solicitation for new business, contract negotiation, and review.
- Oversee local marketing efforts, communicate with hotel staff, and ensure high service levels.
- Maintain accurate records and provide timely communication on work-related issues.
- Promote the hotel through positive interactions, courtesy, and goodwill.
- Attend training and meetings, train and supervise associates as directed by management.
- Provide a safe work environment by following all safety protocols and procedures.
- Resolve operational challenges with the property staff and clients.
- Implement current trends in event management and design.
- Collaborate with the sales team to ensure maximum utilization of facilities.
- Continuously improve customer service by integrating feedback and personal judgment into action plans.
- Maintain budgeted sales quotas and create strategies to increase catering revenue during low-demand periods.
- Finalize Banquet Event Orders (BEOs) and distribute details to ensure event success.
- Solicit future business from current and past clients, maintain client relationships, and uphold high guest satisfaction.
- Maintain teamwork and collaboration with all departments to maximize guest satisfaction and profit margins.
- Complete assignments by assigned deadlines and continuously review objectives.
- Ensure compliance with corporate and property standards and policies.
- Meet or exceed monthly booking, appointment, and solicitation goals.
- Analyze cancellations and turndown reports to improve future bookings.
- Promptly respond to client correspondence and maintain an accurate sales account database.
- Conduct site tours and facilitate necessary meetings such as Banquet Event Order meetings and Pre/Post-convention meetings.
Requirements:
- Minimum 2 years of catering sales or experience in Catering/Convention Services, Banquets, Hotel Sales, or Culinary Arts, or an equivalent combination of education and experience.
- Valid driver's license and reliable transportation to travel to appointments.
Why Join Us?
At Concord Hospitality, Catering Sales Managers enjoy competitive wages, a comprehensive benefits package (including dental/vision plans, life insurance, short/long-term disability, 401K options, and tuition assistance), as well as opportunities for career advancement and development.
Our culture is based on five cornerstones: Quality, Integrity, Community, Profitability, and Fun. We emphasize an “Associate First” culture that supports personal and professional growth, work-life balance, diversity, and a commitment to delivering exceptional service. We value our associates and strive to provide a great work environment.
If you're looking for a position where you can grow and be part of a fun, dedicated team, this job is for you! We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.
This company is an equal opportunity employer.
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
