Director of Engineering - Franchised

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc.

**Relocation Assistance Available**

This is a non-exempt position and will be paid on an hourly basis with overtime paid in accordance with state and federal law.

Education and Experience

• High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.

CORE WORK ACTIVITIES

Managing Engineering Operations and Budgets

• Works with property and regional engineering leadership team to determine how Engineering is performing against budget and highlights areas of concern to leadership.

• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures.

• Administers service contracts to support property needs.

• Ensures fire crew has complete understanding of all procedures, equipment and alarms.

• Coaches and supports engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.).

• Manages and controls heat, light and power.

• Develops an engineering operating strategy that is aligned with the property/brand’s business strategy.

• Develops and manages Engineering budget.

• Ensures integration of departmental goals in game plans.

• Oversees execution of long term preventative maintenance and 10 year asset protection plans.

• Reviews financial reports and statements to determine how Engineering is performing against budget.

• Addresses potential areas of concern and proposing solutions to owners in a proactive manner. 

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

• Supervises construction to ensure timely completion of projects within budgetary guidelines. Maintaining Engineering Standards

• Ensures compliance with state, local and federal regulations.

• Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, and alarm systems).

• Ensures building and equipment licenses, permits and certifications are current.

• Ensures property policies are administered fairly and consistently. Managing Profitability

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Monitors and manages the payroll function.

• Manages department's controllable expenses to achieve or exceed budgeted goals.

• Participates in the development of department's capital expenditure goals; manages projects as needed.

• Participates in the budgeting process for areas of responsibility.

• Prepares weekly and period end P&L critiques.

• Understands the impact of department's operation on the overall property financial goals; educates staff on details as appropriate.

• Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc. Conducting Human Resources Activities

• Ensures employees are treated fairly and equitably.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.

• Celebrates successes by publicly recognizing the contributions of team members.

• Resolves guest problems and complaints.

• Brings issues to the attention of Human Resources as necessary.

• Ensures that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.

Manage and supervise the following Associates: Guest Services and Shuttle Drivers. This includes a daily review of room availability to maximize revenue and occupancy for the hotels (Fairfield Inn and Townplace Suites).
Monitor and maintain property management system, inventory, and operation.
Edit and prepare payroll for the department associates.
Ensure adherence to property and company policies and procedures.
Manage, supervise, and direct all weekly and EOM reporting requirements of the Guest Service department and shuttle drivers.
Possess a valid Drivers License and able to drive a shuttle van, if necessary.
Develop long term Guest Service goals with an ongoing training/coaching plan including but not limited to the continuance of monthly meetings held with guest service agents and Guest Service Supervisor as well as the company wide guest service culture training.
Serve as the Social Media Champion for the property. Create responses to complaints in consultation with the General Manager (as appropriate) and serve as a liaison with other departments to create responses that ensure guest/customer loyalty.
Schedule all Associates covered by the Front Office as well as the Manager on Duty schedule. Plan work assignments for the department and supervise the staff.
Review the Night Audit work on a daily basis before submitting to the General Manager for review and approval.
Ensure City Ledger billing is accurate and current. All outstanding billings on the C/L register should be in “Current or 1-30 days” if possible.
Lead by example and management by walking around, pointing out items to other departments as appropriate.
Ensure that all Guest Service Agents follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters.
Work hand in hand with the Housekeeping / Maintenance Departments to minimize deficiencies and ensure the properties’ compliance with all permanent AAH Brand Standards.
Immediate follow up on all guest challenges.
Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
Oversee the daily operations and scheduling of the shuttle drivers
Other tasks, projects, and duties when needed as assigned by the General Manager.
Education

Bachelor’s Degree in Hospitality Management and/or equivalent work experience.

Experience

Five (5) or more years of experience in hospitality management/supervisory level with specific skills to develop, monitor, and evaluate employee goals, objectives, performance, and to make recommendations when necessary. Excellent communication skills, both written and oral. Computer experience and knowledge of MS Word, Excel, and Outlook. FOSSE experience is a plus.

LI-MM1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

This company is an equal opportunity employer.

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