What are the responsibilities and job description for the FLEX Senior Manager, Business Process position at Marriott International?
Additional Information
Job Number 25027129
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
This is a temporary position.
The Senior Manager, Business Process is a key member of the Associate Experience Business Process team within the Business Transformation Office (BTO), reporting to a Director of Business Process. The position is primarily responsible for supporting the company’s business process team and center of excellence to support the delivery and adoption of Marriott’s Digital and Tech Transformation (DTT) program and other initiatives being led by the BTO. The BTO has been established to enable and accelerate enterprise-wide transformations through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role, as part of the BTO, will support the central orchestration, guidance, and maintenance of how business process design is supported across the organization to drive consistency, integration and value. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as the ability to work and collaborate across teams and disciplines.
CANDIDATE PROFILE
Required
Education and Experience
Support development and expansion of:
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number 25027129
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
This is a temporary position.
The Senior Manager, Business Process is a key member of the Associate Experience Business Process team within the Business Transformation Office (BTO), reporting to a Director of Business Process. The position is primarily responsible for supporting the company’s business process team and center of excellence to support the delivery and adoption of Marriott’s Digital and Tech Transformation (DTT) program and other initiatives being led by the BTO. The BTO has been established to enable and accelerate enterprise-wide transformations through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role, as part of the BTO, will support the central orchestration, guidance, and maintenance of how business process design is supported across the organization to drive consistency, integration and value. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as the ability to work and collaborate across teams and disciplines.
CANDIDATE PROFILE
Required
Education and Experience
- 4-year degree from an accredited university in Business Administration, Marketing, or related major and 4 years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance;
- 6 years of relevant professional experience in marketing or related function, demonstrating progressive career growth and pattern of exceptional performance.
- Experience in business process design
- Experience working with Business Process Mapping Tools
- Consulting experience desired
- Hospitality experience desired
- Communications: Ability to translate complex concepts in a simple, engaging way to generate support and shared understanding
- Strong Planning and Execution: Proven track record of planning and executing strategic projects with fair amount of independence; shows a sense of accountability and resourcefulness
- Facilitation Skills: Support the design, development, and delivery of complex stakeholder experiences, using design thinking, creativity, and expert communication skills, to deliver powerful, results-oriented meetings and workshops.
- Collaboration: Partner with disciplines to support documentation of customer and associate journey maps and blueprints
Support development and expansion of:
- End-To-End Business Process Design
- Business Process Center of Excellence
- Process Improvement initiatives
- Support best practices, methods, processes, tools, and templates for successful execution of DTT and other efforts
- Inform and/or update executives, peers, and subordinates on relevant information in a timely manner
- Manage time effectively and conduct activities in an organized manner
- Present ideas, expectations, and information in a concise, organized manner
- Perform other reasonable duties as assigned by manager
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Salary : $52 - $67
