What are the responsibilities and job description for the FLEX Senior Manager, Change Management position at Marriott International?
Job Number 24086628
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Management
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Management
This is a flex position. Please apply for the position at FLEX Talent Community | Home (marriott.com)
The Senior Manager, Change Management is responsible for leading the design and execution of effective people-focused change management strategies that drive awareness, understanding, engagement, and adoption among Marriott associates. This part-time position is located in Bethesda, Maryland and will work across departments and teams.
CORE WORK PRIORITIES:
• HR Initiative Change Management: Design and execute change management strategies for a diverse set of key HR initiatives and other priorities as assigned. This includes stakeholder analysis and change impact assessments, development of change resources, insights gathering and feedback loop execution, and more. Partners closely with the communications team to develop and execute engagement strategies, and with the learning organization to co-create educational plans when appropriate. Provides support and coaching to front-line managers and supervisors as they help their direct reports through transitions and sustainment.
• Project Management: Work with cross-functional work teams (COEs, Business Leaders, Communications, Learning) to navigate multiple projects simultaneously. Manage complex behavioral change and help teams fulfill the role of change sponsor. Support project teams in integrating both behavioral and technical change management activities into project plans.
• Client Relationship Management: Builds and maintains client-focused partnerships that strengthen relationships with key stakeholders including HR COEs, continent teams and other business leaders. Maintain a flexible work style that encourages cross-functional collaboration and coordination. Be adept at influencing others, tapping diverse sources of information, leaning in and identifying opportunities, anticipating challenges and finding solutions, and devising and executing integrated and impactful change strategies to deliver against current and future team priorities.
• Team Engagement: Contributes to an engaging and rewarding work environment for a team of change management communications professionals that hold themselves to a high standard, operate in a team-first environment, embrace ambiguity and the need to be flexible, take on new challenges and growth opportunities, deliver a high-caliber product, exceed the needs of internal clients, succeed in a fast-paced environment, and feel rewarded for high performance.
CANDIDATE PROFILE
Education and Experience
• 4-year degree from an accredited university in Organizational Change Management, Communications, Business Administration, Marketing or related major required.
• 6 years of relevant professional experience in change management, communications, marketing, or related function, demonstrating progressive career growth and pattern of exceptional performance.
• Strong writer with a proven track record consulting to business leaders and designing, developing, and implementing high impact communications in large organizations, using a variety of delivery methodologies.
• Ability to manage multiple high-profile projects including crisis comms (at times) in a global landscape.
KNOWLEDGE, SKILLS, ATTRIBUTES
• Strong change management, program and project management skills
• Expert written and verbal communication skills
• Ability to develop “client-ready” material and communicate effectively to a broad range of stakeholders (including senior leaders and hotel associates)
• Strong service orientation, consulting skills, and ability to interface with business leaders
• Ability to influence
• Ability to present work quickly and accurately to a high standard
• Able to multi-task, self-motivated and able to self-manage projects
• Collaborates and works well in a creative, team-based approach to accomplishing work
• Active learner and listener – able to enhance personal, professional, and business growth through new knowledge and experiences
• Flexible: comfortable with complexity, ambiguity, and change
• Highly organized and able to handle multiple priorities at any given point in time
• Trustworthy with strong business integrity and ability to hold sensitive information in confidence
• Persistent; drives ideas; engages in fixing the problem; team player
• Always brings a professional demeanor; polished and articulate in diverse settings
• Analytical; makes decisions using data
• Results driven
CORE WORK PRIORITIES:
• HR Initiative Change Management: Design and execute change management strategies for a diverse set of key HR initiatives and other priorities as assigned. This includes stakeholder analysis and change impact assessments, development of change resources, insights gathering and feedback loop execution, and more. Partners closely with the communications team to develop and execute engagement strategies, and with the learning organization to co-create educational plans when appropriate. Provides support and coaching to front-line managers and supervisors as they help their direct reports through transitions and sustainment.
• Project Management: Work with cross-functional work teams (COEs, Business Leaders, Communications, Learning) to navigate multiple projects simultaneously. Manage complex behavioral change and help teams fulfill the role of change sponsor. Support project teams in integrating both behavioral and technical change management activities into project plans.
• Client Relationship Management: Builds and maintains client-focused partnerships that strengthen relationships with key stakeholders including HR COEs, continent teams and other business leaders. Maintain a flexible work style that encourages cross-functional collaboration and coordination. Be adept at influencing others, tapping diverse sources of information, leaning in and identifying opportunities, anticipating challenges and finding solutions, and devising and executing integrated and impactful change strategies to deliver against current and future team priorities.
• Team Engagement: Contributes to an engaging and rewarding work environment for a team of change management communications professionals that hold themselves to a high standard, operate in a team-first environment, embrace ambiguity and the need to be flexible, take on new challenges and growth opportunities, deliver a high-caliber product, exceed the needs of internal clients, succeed in a fast-paced environment, and feel rewarded for high performance.
CANDIDATE PROFILE
Education and Experience
• 4-year degree from an accredited university in Organizational Change Management, Communications, Business Administration, Marketing or related major required.
• 6 years of relevant professional experience in change management, communications, marketing, or related function, demonstrating progressive career growth and pattern of exceptional performance.
• Strong writer with a proven track record consulting to business leaders and designing, developing, and implementing high impact communications in large organizations, using a variety of delivery methodologies.
• Ability to manage multiple high-profile projects including crisis comms (at times) in a global landscape.
KNOWLEDGE, SKILLS, ATTRIBUTES
• Strong change management, program and project management skills
• Expert written and verbal communication skills
• Ability to develop “client-ready” material and communicate effectively to a broad range of stakeholders (including senior leaders and hotel associates)
• Strong service orientation, consulting skills, and ability to interface with business leaders
• Ability to influence
• Ability to present work quickly and accurately to a high standard
• Able to multi-task, self-motivated and able to self-manage projects
• Collaborates and works well in a creative, team-based approach to accomplishing work
• Active learner and listener – able to enhance personal, professional, and business growth through new knowledge and experiences
• Flexible: comfortable with complexity, ambiguity, and change
• Highly organized and able to handle multiple priorities at any given point in time
• Trustworthy with strong business integrity and ability to hold sensitive information in confidence
• Persistent; drives ideas; engages in fixing the problem; team player
• Always brings a professional demeanor; polished and articulate in diverse settings
• Analytical; makes decisions using data
• Results driven
FLXTAL1
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
