What are the responsibilities and job description for the Front Office Manager - Franchised position at Marriott International?
Job Category Rooms & Guest Services Operations
Location Hotel Forty Five Macon a Tribute Portfolio Hotel, 401 Cotton Avenue, Macon, Georgia, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Come be part of Hotel Forty-Five where we are bridging the past with the future, using musical notes and refined southern cuisine.
The Front Office Manager will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, Valets Operation, and PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience
What you’ll do
Ensure complete guest satisfaction and follow up on all guest issues and concerns in a timely manner
Lead staff and oversee process of guest check ins, mobile check ins, reservation confirmations, and activating room keys
Coordinate with staff the receival, storage, and deliver of all luggage and packages
Empower Front Desk staff to act and resolve guest issues to the best of their ability
Lead staff by example while managing and motivating front desk personnel
Collaborate with other hotel departments as necessary to resolve guest calls, requests, needs, or issues
Train staff to operate at their best ability, and embody the hotel and Marriotts culture and story
Ensure guest credit is procured and all accounting procedures are followed by Front Desk staff. Resolve guest accounting issues as needed
Ensures full compliance of Marriott Brand standards and the passing of department Quality Assurance items
Other necessary duties as reasonably assigned
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs.
Ability to communicate clearly
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
What you have
2-year associate degree, or higher (preferred)
Marriott Experience (PREFERRED)
Minimum of 2 years Hotel Front Desk managerial experience
Excellent communication skills, both verbal and written
Ability to use technology, e.g., tablets, computers, and iPads
Proficiency in hotel property management systems, including but not limited to Oracle Hospitality, Lightspeed, and OPERA PMS
Leadership experience, and the ability to train, motivate, and develop a team
Experience in working with an operating budget, understanding of P&L statements
Interpersonal skills and experience with communicating and collaborating with different organizational leaders
Ability to take initiative and handle assignments with limited supervision
A strong sense of ownership in everything that you do.
What we Offer
Medical, Dental & Vision Insurance
Pet Insurance
Complimentary Marriott hotel discounts
Work life balance
And much more !
This company is an equal opportunity employer.
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