What are the responsibilities and job description for the Front Office Manager - Franchised position at Marriott International?
Job Number 24160374
Job Category Rooms & Guest Services Operations
Location JW Marriott Las Vegas Resort & Spa, 221 N Rampart Blvd, Las Vegas, Nevada, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
Job Category Rooms & Guest Services Operations
Location JW Marriott Las Vegas Resort & Spa, 221 N Rampart Blvd, Las Vegas, Nevada, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Larco Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Guest Services/Front Desk, Concierge, Valets, and Casino Relationship. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. The position ensures Front Office Operations meet the brand standards, targets customer needs, ensures associate satisfaction.
CORE WORK ACTIVITIES
Leading Front Desk and Guest Services
Managing Profitability
Managing Revenue Goals
Managing Guest Services and Front Desk Teams
Managing Projects and Policies
Providing Exceptional Customer Service
Managing and Conducting Human Resource Activities
About the JW Marriott Las Vegas Resort & Spa
The JW Marriott Las Vegas Resort & Spa offers world-class luxury just 20 minutes northwest of the famous Las Vegas Strip. The Las Vegas resort is accessible to Las Vegas Speedway, TPC Las Vegas and other golf courses. The JW Marriott features 548 well-appointed guest rooms and suites set amid 54 acres (about twice the area of Chicago's Millennium Park) of lush gardens. Voted as one of the Top 5 Las Vegas Resorts by readers of Condé Nast Traveler and recognized as a Top-Performing Business on TripAdvisor ranked in the top 10% worldwide for traveler feedback, the Las Vegas resort also includes a full-service spa, state-of-the-art fitness center, 33 meetings rooms with 100,000 square feet (about the area of a Manhattan city block) of flexible space, more than 9 restaurants and the on-site Rampart Casino.
Enjoy exclusive employee perks:
Heath, dental, vision
Life Insurance
Free meals
401k Match
Marriott brand worldwide travel discounts and benefits.
This company is an equal opportunity employer.
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