What are the responsibilities and job description for the Guest Service Representative - Franchised position at Marriott International?
Job Category Rooms & Guest Services Operations
Location The Viv Hotel Anaheim a Tribute Portfolio Hotel, 1601 South Anaheim Boulevard, Anaheim, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Additional Information: This hotel is owned and operated by an independent franchisee, Schulte Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
'-Greets guests as they arrive, focus on personal recognition
-Reviews arrival lists daily and assists in preparing and assembling welcome amenities
-Escort VIPs to room and check them in prior to arrival
-Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
-Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
-Keep front desk area clean and organized.
-Assisting with lobby activation as needed.
-Utilize proper procedures when handling guest PPI data.
-Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
-Attends promptly to guest needs and inquiries
-Perform various other duties as assigned
-Perform various other duties as assigned to meet business objectives
'-Minimum of one (1) year in Front Desk Operations
-In-depth knowledge of hotel Front Desk operations
-Minimum of High School education
-Basic computer skills
-Ability to communicate effectively verbally and in writing
-Ability to exceed expectations of guests and team members
-Excellent time management skills
Work Today, Get Paid today, with Daily Pay!
-Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
-Multiple Health Insurance and Life Insurance options
-401k Plan Company Match
-Paid Time Off
-Holiday Pay
-Pet Insurance
-Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships more!
The hourly pay range for this position is $19.00 to $20.00.
This company is an equal opportunity employer.
frnch1
Salary : $19 - $20
