Demo

Guest Service Representative (Front Desk Agent)

Marriott International
New York, NY Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 5/10/2025
Additional Information Front Desk Agent, Pay: $29.49 - $39.32/hour
Job Number 24072744
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Welcome to our family

 

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

 

The impact you’ll make

 

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.     

 

What you’ll do

 

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

 

Perks you deserve

We’ll support you in and out of the workplace by offering:

 

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

 

What we’re looking for

 

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

 

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

You’re welcomed here

 

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

 

PREFERRED QUALIFICATIONS

Education:                                          High school diploma or G.E.D. equivalent.

Related Work Experience:                  No related work experience.

Supervisory Experience:                     No supervisory experience.

License or Certification:                      None

 

The pay range for this position is $29.49 to $39.32 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Salary : $29 - $39

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Guest Service Representative (Front Desk Agent)?

Sign up to receive alerts about other jobs on the Guest Service Representative (Front Desk Agent) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$30,661 - $47,520
Income Estimation: 
$50,653 - $75,276
Income Estimation: 
$33,380 - $42,539
Income Estimation: 
$30,661 - $47,520

Sign up to receive alerts about other jobs with skills like those required for the Guest Service Representative (Front Desk Agent).

Click the checkbox next to the jobs that you are interested in.

  • Billing Skill

    • Income Estimation: $34,805 - $44,238
    • Income Estimation: $41,041 - $51,724
  • Customer Service Skill

    • Income Estimation: $28,742 - $52,194
    • Income Estimation: $30,661 - $47,520
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Marriott International

Marriott International
Hired Organization Address Wailea, HI Full Time
Additional Information Pool Butler, AAA Hotel Classification, Pay: $17.25/hour Job Number 24170389 Job Category Food and...
Marriott International
Hired Organization Address Honolulu, HI Full Time
Job Number 24131756 Job Category Housekeeping & Laundry Location Moana Surfrider A Westin Resort & Spa Waikiki Beach, 23...
Marriott International
Hired Organization Address Kapalua, HI Full Time
Additional Information Pay: $21.14-23.49/hour, $1500 Sign-on Bonus Job Number 24132764 Job Category Food and Beverage & ...
Marriott International
Hired Organization Address Waikoloa, HI Part Time
Additional Information On-Call, Pay: $21.25 - $27.60/hour Job Number 24131745 Job Category Food and Beverage & Culinary ...

Not the job you're looking for? Here are some other Guest Service Representative (Front Desk Agent) jobs in the New York, NY area that may be a better fit.

Guest Service Representative

Marriott International, Brooklyn, NY

Guest Service Representative - Overnight

Marriott International, New York, NY

AI Assistant is available now!

Feel free to start your new journey!