What are the responsibilities and job description for the Housekeeping/Room Attendant position at Marriott International?
Position Summary:
A housekeeping Room Attendant provides the necessary service of ensuring clean and comfortable rooms for our guests that delivers an overall positive impression of the property. The impact created by the housekeeper is critical to the reputation and success of the hotel. Therefore, it is essential that housekeeping be highly thorough and professional in completing their duties and that our standards are met and always maintained.
Duties and Responsibilities:
- Able to work a flexible schedule, be reliable and adhere to start times.
- Wear proper attire and a nametag while on shift. Keep personal appearance professional.
- Complete all required company and brand-specific training and/or certifications in a timely manner.
- Acknowledge guests in public areas with warm friendly greetings.
- Respond to guest requests and inquiries promptly. Be familiar with all hotel services and features.
- Report guest issues and complaints in a hospitable manner to ensure guest satisfaction is delivered. Always maintain professionalism consistent with hotel brand and company expectations.
- Perform quality cleaning that meets brand standards within set timelines.
- Pay attention to detail to ensure all items are available for guest use in the rooms according to brand standards.
- Take a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary.
- Follow established health and safety procedures for using cleaning chemicals and equipment.
- Update the status of rooms cleaned on the assignment sheet and communicate discrepancies to the supervisor.
- Conserve energy by turning off lights when the room is not occupied, switching off TV and set HVAC units according to seasonality. Report water leaks immediately.
- Report any room damages to the Supervisor and note maintenance deficiencies on work orders.
- Always maintain a clean, safe, and hazard-free work environment.
- Assist in maintaining other areas of the hotel in a clean and orderly condition.
- Report accidents pertaining to guests or personal injury immediately to a supervisor.
- Restock the housekeeping cart according to the supervisor's direction.
- Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
- Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
- Follow supervisor directions and work independently with minimal supervision.
- Abide by timekeeping policies of clocking in/out for shifts, breaks and lunch.
- Attend scheduled meetings and necessary training sessions as requested.
- Know and be able to follow the emergency procedures for the Hotel.
Physical, Mental and Environmental Demands:
- Be able to perform job functions with attention to detail, with efficiency and under time constraints.
- Requires physical mobility and stamina, be able to work in a standing position for your shift.
- Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
- Be able to bend, reach, push, kneel, pivot and grip items frequently throughout the workday.
Skills, Educational Background and Experience:
- High School Diploma or GED preferred.
- Customer service skills and communication.
- Able to organize, plan ahead and manage workload.
- Work cohesively with co-workers as part of a team.
- Ability to work effectively in a fast-paced environment.
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