What are the responsibilities and job description for the Operations Research Scientist position at Marriott International?
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY:
Strategic-minded technical leader defining and delivering future revenue management systems and solutions. Functions as work-group leader, of teams to include Operations Research engineers and other technical teams, in the development of new and creative business solutions to pricing, revenue management, sales and reservations challenges. Oversees and leads programming and analysis by following standard application development tools and processes for support of revenue management and sales systems. Ensures alignment with the larger project teams on solutions that satisfy the business objectives and goals. Guides the team in delivering business solutions on analytical or research-oriented activities to serve our business in an innovative and impactful manner.
Supports the following organizations: Sales & Revenue Management. Might be required to support additional organizations such as Loyalty, Brand and Operations.
CANDIDATE PROFILE
Education and Experience
Required:
- 5 years’ experience in Operations Research discipline
- 5 years’ of development of innovative methods of advance OR, Analytics and other complex mathematical modeling to solve business problem and corresponding software development
- 5 years recent experience as a primary point of application accountability for an application with extensive OR or modeling component
- Demonstrated expertise in identifying Operations Research solutions that improve companies’ bottom line
- Demonstrated expertise of Revenue Management, hospitality, industry application platforms, trends and best practices
- Proven track record of leading large teams and initiatives from inception through delivery, in both waterfall and agile frameworks.
- Strong verbal and written communication skills with ability to communicate technical and OR concepts and solutions to a broader audience, including Senior Leadership and business teams.
- Adept knowledge of Marriott ecosystem and interdependencies of the various systems
- Graduate degree in Operations Research or related field (Management Science, Economics, Statistics, Mathematics, or Engineering)
Preferred:
- Demonstrated success leading medium- to large-scale initiatives/transformations
- Expert knowledge of hospitality industry and business processes
- Experience with performing predictive modeling, forecasting, or statistical analysis on large scale datasets
- Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
- Demonstrated success leading medium- to large-scale initiatives/transformations
- Good process management, negotiating, influencing and problem resolution skills
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to understand and communicate the lifecycle of technologies, OR solutions and applications and to translate into business strategies for the client organizations.
- Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
- Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
- Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
- Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
CORE WORK ACTIVITIES
Operations Research Leadership
- Mentors and trains OR team members to deliver innovative solutions
- Constantly challenges the team to deliver best solutions
- Reviews proposed team members solution
- Works with direct reports to facilitate consistency of OR service delivery across client groups
- Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
- SDLC standard tools and processes for both waterfall and agile development
- Estimating standard tools and processes, incorporating flexibility for small and large projects
- Deployment standard tools and processes
- Monitors and Manages OR projects to ensure delivery within scope, time and budget.
- Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
Implementing and Managing Continuous Improvement Program
- Drives adoption of Sales and Revenue Management applications and their components
- Creatively develops metrics to measure model performance
- Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
- Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction
Managing Application Development Standards, Processes, And Tools
- Works with direct reports to facilitate consistency of service delivery across client groups
- Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
- SDLC standard tools and processes for both waterfall and agile development
- Estimating standard tools and processes, incorporating flexibility for small and large projects
- Deployment standard tools and processes
- Monitors projects for adherence to defined application development processes
- Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
MANAGEMENT COMPETENCIES
Leadership
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building Relationships
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
• Developing Others - Plans and supports the development of others’ skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
o Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
o Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.
o IT Systems: Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations.
o IT Resources: The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information and resource planning) and measure project impact.
• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o Reading Comprehension - Understands written sentences and paragraphs in work related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
