Senior Director Marriott Claims Services - Western Region

Additional Information

Job Number 25013666

Job Category Finance & Accounting

Location Western Casualty Claims Office, 3100 Bristol Street Suite 425, Costa Mesa, California, United States, 92626VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

The Senior Director has overall management responsibility – both administrative and technical – for Marriott’s self insured/administered regional operation. The Senior Director assures compliance with Marriott policies and procedures; protects our self-insured privilege via compliance and monitoring of self –insured/administered regulations and/or responsibilities. The Senior Director acts as a liaison between claims department and operations to ensure high quality service through general education/training and Service Call Program. The Senior Director follows and upholds the applicable claims sections of MIP-41, Risk Management.

SCOPE/BUSINESS CONTEXT/EXPECTED CONTRIBUTIONS

Scope

• Lead one of three regional claims offices in North America.
• In the absence of an Operations Manager, directly manages all the Claims Unit Managers and their technical staff as well as general office support staff.
  
  

Expected Contributions

• Human Resources Management
• Perform personnel administration and staffing tasks, including recruiting, assessing, hiring, terminating, orienting and coaching and counselling.
• Ensure that salary administration is equitable and in accordance with Marriott’s Career Leadership System’s Guidelines.
• Directly manage Senior Staff (Sr. Manager, Claims Operations, or Claims Unit Managers).
• Provide training and development of both management and administrative support.
• Budget and Office
• Analyze and monitor budget and administrative accounting.
• Direct office administration to include arrangements with landlord, vendors and/or suppliers.
• Ensure that computer and peripheral equipment is operational and secure.
• Ensure expense account and supply purchases are accurate and in full policy compliance.
• Claims Administration
• Monitor regional performance and assure compliance with Marriott policies, procedures, and requirements for all casualty lines.
• Maintain settlement authority to $350,000 for worker’s compensation and $150,000 for general liability in accordance with policy and check signing authority.
• Monitor check/daily transaction register.
• Keep a suit log and provide suit committee direction on high exposure claims.
• Review all “Reportable” cases (in the absence of a Sr. Manager, Claims Operations)
• Perform aged and layered case reviews as warranted by individual office protocol.
• Monitor on-time payments, caseloads, management production reports/statistics, litigation rate analysis and reportable file updates.
• Review and approve all liability pre-trial reports.
• Monitor and approve benefit, claims and expense payments to assure reasonableness, accuracy and timeliness.
• Oversee unit Service Call Program.
• Manage routine and ad hoc Operations status reports.
• Monitor and assess adequacy of reserves.
• Ensure claims are directly managed in a timely and effective manner, using a disposition-oriented approach.
  

Other

• Assist and support the Director of Occupational Health Services (OHS) and regional OHS staff in establishing high quality medical panels and cost containment programs.
• Represent the company professionally to external industry organizations.
• Review staff performance.
• Conduct regular meetings to facilitate education and communication.
• Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.
• Comply with Marriott’s Corporate Policy Manual.
• Effectively utilize the Valley Oaks Claims System (iVOS) to manage all claims electronically.
• Participate in activities that foster teamwork and continuous quality improvement.
• Review and approve all performance reviews and proposed disciplinary actions for all management and administrative associates.
  
  

CANDIDATE PROFILE

Experience

• Varies based on size and complexity of operation.
• Minimum of 10 years claims adjusting experience.
• At least five years previous supervisory/management experience.
• Operations Manager and/or National Examiner experience a plus.
  
  

Knowledge And Skills

• Technically proficient with commendable (P) or exceptional (SP) or (K) ratings.
• Demonstrate strong senior leadership, teamwork and management skills.
• Ability to grasp and apply technical knowledge, including litigation case management and adjusting skills.
• Effective reasoning and decision-making skills.
• Possess very sound coaching, counselling and development planning skills.
• Effective influence skills.
• Strong negotiation skills.
• Strong organization skills.
• Ability to prioritize work.
• Maintain confidentiality.
• Ability to meet deadlines and follow up in a timely manner.
• Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants
• Good investigation skills.
• Advanced knowledge of claims process.
• Strong computer skills.
• Willingness to accept and respond positively to constructive criticism.
• Present oneself with a positive, professional demeanor.
• Show dependability.
  
  

Education or Certification

• High School Diploma or GED required.
• Four-year degree from an accredited college/business/technical school required.
• Applicable industry licensing.
• Insurance industry designations/certifications a plus.
• Advanced degree a plus.
  
  

The salary range for this position is $147,000 to $212,200 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.