Senior Manager, Global Property Management Systems

The Sr. Manager, Global Property Management Systems (GPMS), is part of the Global Operations (GO) Department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role is part of the Global Platform Operations PMS team, which delivers innovative business solutions to ensure that our company and brands stay relevant and competitive. We provide a strategic and operational lens to activate technology for enhanced and effective associate and guest experiences. We partner with IT, Reservations, Finance, Loyalty, and many more to bridge operations and technology while advocating for properties. Our team strives to be forward-thinking while continuously improving existing solutions.

This positionwill provide operational input, support, and PMS subjectmatter expertise to support the design, building, and execution of a newly integrated property management system. It also plays an active role in supporting the future PMS strategy, including providing input into testing, training, deployment, and support.

The core focus areas for this role are:

• Provide select service operational subject matter expertise for the newly integrated PMS product
• Support new PMS-related change management materials, system integrations, and deployment needs
• Operationalize requests and enhancements delivered through new PMS

CANDIDATE PROFILE

Education and Experience

Required:

• 4-year Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or relatedmajor 
• 5  years of hospitality leadership experience OR relatedwork experience
• 3  years of hotel systemsexperience or otherrelevant experiences usingLightSpeed, Opera, FOSSE and/or FSPMS 
• Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team
• Experience working with international teams and supporting global systems and operational processes

Preferred:

• LightSpeed, FOSSE, Opera and/or FSPMS property management systems experience highly preferred
• Able to listen and incorporate new information and viewpoints.
• Equipped with strong presentation, verbal and written skills, attention to detail
• Be self-directed to influence and collaborate acrossmultiple areas of the organization while creatively maximizing resource utilization
• Comfortable in a deadline-driven environment, often with changing businesspriorities
• Able to manage multiple projects simultaneously
• Experience with other Marriott Property Management Systems, including FOSSE and OPERA
• Solid ability to manage multiple tasks and projects
• Ability to problem-solve and leverage resources to optimize department capabilities

CORE WORK ACTIVITIES

• Support new enhancements that impact Agilysys PMS
• Support Hotels and supportteams with processand business-related questions Create and manage standardprocesses to supportnew tasks and organization

• Work with Stakeholders of other disciplines to identify operational needs and enhancements Work with Continent business leaders
• Provide operational inputinto Agilysys PMS and cross-PMS enhancement designs to ensure operational requirements are met effectively
• Lead PMS-impacting projects from the operational/business perspective

• Supports development and maintenance of PMS knowledge, MGS pages and other documentation
• Communicates concepts in a clear and persuasive manner that is easy to understand
• Works with continent teams to draft communications regarding PMS impacts and enhancements

• Partner with iT Organization to provide operational input into supportprocess and ensure process is in place to manage business requests from hotels
• Generate and provide accurate and timely results in the form of reports, presentations, etc.

LEADERSHIP COMPETENCIES

Create Belonging-Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion. 

• Monitors partner/customer satisfaction; anticipates and responds to feedback. 
• Uses effective communication strategies to build and maintain relationships. 
• Seeks out differences in perspective and creates a friendly and welcoming environment. 
• Maintains awareness of evolving partner/customer and associate needs. 

Develop Others-Develop diverse, inclusive, and high performing talent and teams

• Models and coaches team on scope of decision making authority and ensures clear leadership accountabilities are in place. 
• Reinforces an environment that supports feedback and ongoing development by communicating and modeling clear performance standards. 
• Brings together the appropriate mix of associate knowledge and skills by leveraging professional networks to attract top talent, supporting recruitment and on-boarding efforts, and coaching others on effective hiring decisions. 
• Promotes inclusion and engagement; identifies and reports concerns related to equity and fair treatment, giving all associates the opportunity to achieve their full potential. 

Lead Change-Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs. 

• Models courage, flexibility, and optimism when managing multiple demands or changing priorities, communicates need for change, how it impacts work, provides resources and coaching, and adjusts team priorities as needed. 
• Determines how change impacts stakeholders and communicates concerns to leadership. 
• Makes complex decisions by collaborating with others, seeking and sharing information with others, identifying and evaluating alternatives, and involving and gaining support from key stakeholders. 

Learn & Excel-Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities. 

• Sets career goals and identifies development areas for self and others; uses resources and challenging assignments to help achieve goals and develop self and others. 
• Gathers, shares, and uses information about industry and discipline trends, competitors, and best practices. 
• Maintains advanced technical knowledge and skills to model and coach others on completing complex technical assignments, solves advanced technical assignments, solves advanced technical issues, and identifies and communicates innovative technical approaches or business functioning. 

Deliver Results-Set ambitious goals, create alignment, and drive execution 

• Creates an environment that encourages accountability, high standards, innovation, and has clear performance expectations. 
• Sets and tracks goal progress for self and others, communicates key milestones and deadlines, breaks down barriers to accomplishing work and goals, and ensures timely completion of work. 
• Manages team workload by delegating assignments appropriately, prioritizing group activities based on importance, urgency, and impact to goals, as well as ensuring team members have the equipment, materials, and other resources needed to accomplish their work