What are the responsibilities and job description for the Front Office Manager - Marriott Full Service Hotel position at Marriott Jacksonville Downtown?
Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team in a dynamic hospitality environment. The ideal candidate will excel in customer service, possess strong phone etiquette, and have a passion for creating exceptional guest experiences. This role requires a proactive leader who can manage staff effectively while ensuring that all guests receive the highest level of service. LIGHTSPEED EXPERIENCE IS HEAVILY PREFERRED!
Duties
- Supervise and coordinate front desk operations, including check-in/check-out processes, reservations, and guest inquiries.
- Train, mentor, and evaluate front desk staff to ensure adherence to company standards and exceptional guest relations.
- Handle guest complaints and feedback with professionalism and tact, ensuring timely resolution.
- Maintain accurate records of room availability, rates, and special requests to optimize occupancy.
- Collaborate with other departments to ensure seamless communication and service delivery for guests.
- Implement hotel policies and procedures while ensuring compliance with health and safety regulations.
- Manage the front office budget, including monitoring expenses related to staffing and supplies.
Experience
- Proven experience in a hotel or resort setting, preferably in a management or supervisory role.
- Strong background in hospitality management with an emphasis on guest relations.
- Excellent customer service skills with a focus on creating memorable experiences for guests.
- Proficiency in phone etiquette; bilingual or multilingual abilities are highly desirable.
- Familiarity with front desk operations and hotel management software is preferred.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Office Manager where your leadership skills will contribute to creating an inviting atmosphere for our guests while fostering a positive work environment for our staff.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $65,000