Operations Manager- Marriott KCI Airport– Kansas City, MO

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the Kansas City Airport Marriott in Kansas City, MO

Job Purpose:

Plan and manage the following functions of the hotel (Front Office and F&B) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short- and long-term planning and day-to-day operations of the above areas in the hotel. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Ensures the efficient and effective operation of the Front Office and Food and Beverage department.
• Acts as Evening Manager on Duty
• Recruit, manage, train and develop the Rooms team.
• Ensures the guest satisfaction levels and monitor guest service scores, comments, and social interactions to provide continuous improvement.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Ensure security and safety for the hotel’s assets.
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Ensures Hotel policies and procedures are adhered to.
• Assists Guest Service Manager, Director of Front Office and Assistant General Manager with the execution of hotel objectives.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

Previous Front Desk Supervisor - 2 years' experience

Previous Food and Beverage Supervisor Experience

Marriott experience preferred

This job requires the ability to perform the following:

• An experienced focused service Rooms or Food & Beverage Supervisor or Manager, with at least 2 years of leadership in hotel operations
• Working knowledge of FSPMS, Marsha, ADP, M3 and Marriott brand standards.
• Knowledgeable in financial statements and budget including staffing guidelines.
• Proven ability to deliver exceptional guest service results as measured through guest satisfaction
• Great at developing, and/or implementing policies, procedures and systems to improve business operations.
• Able to embrace property safety programs to include training, reporting and incentives.
• Display initiative, perseverance and analytical skills
• Engaged, authentic, and prepared to positively impact performance for a "best in class" hotel

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program