What are the responsibilities and job description for the Front Desk Representative position at Marriott Orlando Downtown?
Company Description
Marriott Hotels & Resorts is a global leader in hospitality with over 500 properties worldwide. The Marriott Orlando Downtown Hotel, managed by AFP 109 Corp., offers exceptional experiences for business and leisure travelers. Located in the heart of Orlando Downtown District, the hotel features modern amenities, dining options, and event spaces to cater to every guest's needs.
Role Description
This is a full-time on-site role for a Front Desk Agent at Marriott Orlando Downtown in Orlando, FL. The Front Desk Agent will be responsible for phone etiquette, receptionist duties, customer service, reservations, and effective communication with guests. The role involves welcoming guests, handling check-ins and check-outs, managing reservations, and providing exceptional service throughout the guest's stay.
Qualifications
- Phone Etiquette, Receptionist Duties, and Customer Service skills
- Experience in handling reservations and booking systems
- Effective Communication skills
- Ability to multitask and prioritize tasks efficiently
- Previous experience in a hotel or hospitality environment is a plus
- High school diploma or equivalent
