What are the responsibilities and job description for the Pool Attendant position at Marriott Phoenix Resort Tempe at the Buttes?
Duties :
- Provide guests with an experience that will always be remembered and with the highest level of responsiveness.
- Project an approachable and professional image in personal appearance, manner, and demeanor.
- Maintain the cleanliness and organization of pool area.
- Acknowledge and greet all guests with utmost courtesy and urgency, to assist.
- Monitor use of the slide and ensure safety guidelines are followed.
- Serve as “first responder” and “gatekeeper” assisting guests, answering questions, aiding, and responding to needs quickly and accurately.
- Handle customer service needs with a friendly and caring – yet assertive – demeanor, following resort standards and safety guidelines;
- Must be comfortable approaching guests who may not be following policies; capable of handling escalated situations.
- Regularly clean and disinfect the pool furniture, remove towels, arrange lounge and deck chairs, empty trash cans, clear tabletops, and maintain walkways and stairs.
- Enforce pool rules
- Perform the daily opening / closing procedures, including informing swimmers of closing 15 minutes in advance :
- Disinfecting and straightening chairs and tables : putting umbrellas up / down : sanitizing regularly touching surfaces;
- Removing soiled towels and stocking clean towels; and securing property upon leaving.
- Assist with events, programs, and activities as requested
- Ensure that all guests are wearing wristbands and verify hotel guests; respectfully and with high courtesy, work with guests to resolve infractions.
- Collect items left by guests; store lost items in the lost and found; retrieve and return to the owner as necessary.
- Visually inspect the pool to ensure proper clarity and cleanliness; notify the manager of any items that would require immediate attention.
Qualifications :
About Marriott Phoenix Resort Tempe at the Buttes :
This resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award-winning Top of The Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.
Salary : $16
