What are the responsibilities and job description for the Front Desk Agent position at Marriott Residence Inn Downtown Flagstaff?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel services, amenities, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and reservations
```Requirements```
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Knowledge of hotel operations and guest services
- Familiarity with hotel management software systems (e.g., property management systems)
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling guest information
- Flexibility to work various shifts, including evenings, weekends, and holidays
Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
Work Location: In person
Salary : $18
