Concierge Lounge Attendant

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:

At the Marriott Saddle Brook we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Marriott Saddle Brook can mean for you!Â

Overview

Key Responsibilities:

Greet guests warmly and provide a personalized welcome to all visitors in the concierge lounge.

• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
• Provide information about hotel services, local attractions, and dining options.
• Prepare and serve complimentary food and beverages in the lounge, adhering to health and safety standards.
• Monitor the lounge for cleanliness and organization, ensuring a comfortable environment for guests.
• Handle guest requests promptly, including special arrangements, reservations, and transportation.
• Maintain an up-to-date knowledge of hotel amenities, events, and promotions.
• Collaborate with other hotel departments to ensure seamless service delivery.
• Address any guest concerns or complaints in a professional and courteous manner.
• Assist in managing inventory and supplies for the concierge lounge.
  
  

Qualifications

Qualifications:

• High school diploma or equivalent; hospitality or related degree preferred.
• Previous experience in a hotel or hospitality environment, preferably in a concierge or lounge role.
• Excellent communication and interpersonal
• Strong customer service orientation with a friendly and approachable demeanor.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with hotel management software.
• Availability to work flexible hours, including weekends and holidays.
  
  

Physical Requirements

• Ability to stand for extended periods and lift up to 25 pounds.
• Must be able to move around the hotel and access various areas as needed.
  
  

Benefits

• Competitive salary
• Health, dental, vision and other supplemental insurance
• Paid time off and holidays
• Employee discounts on hotel services and accommodations
• Opportunities for career advancement