What are the responsibilities and job description for the Group Rooms Coordinator position at Marriott San Antonio Airport?
PURPOSE AND PERFORMANCE GOALS
The Group Housing Coordinator administers the operational and system processes for coordinating group arrivals and departures. This includes verification of reservations, online bookings and rooming lists. This position provides ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met including brand standards, Marriott audit requirements and overall guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include (not limited to) the following:
- Maintain a working knowledge of the sales, front office and accounting areas
- Have a thorough understanding of guest patterns, demand periods and seasonality
- Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue and sales meeting in order to financial objectives of the property are met
- Coordinate group reservation activities including group bookings, room blocks and rate implementation. Enter all group rates in MARSHA and code in the property management system. Ensure that all group reservations have been coded and entered correctly for the appropriate group block.
- Build and monitor property management system group masters and group cancellations, releasing any unused rooms at the determined time
- Communicate group specifications, billing requirements, deadlines and client no-shows to the appropriate operational departments
- Monitor group arrivals for coding and billing
- Update the group pickup bookings/actuals in Delphi/group system
- Serve as the primary group/reservations housing contact for clients
- Attend pre/post conference meetings
- Notify client of scheduled deadlines for cut-off dates
- Work with front office in pre-blocking group rooming lists prior to arrival
- Assist in completing all VIP and internet reservations
- Assist in completing all fax and email reservations
- Manager special request queues in MARSHA (ADA request, for example)
- Research outstanding travel agent commissions for groups
- Maintain accurate files and systems for information retrieval as it relates to group bookings
SUPERVISORY RESPONSIBILITIES – Not applicable
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or GED required. Minimum 2-3 years of hospitality experience required. One year of hotel reservations experience is required, and Marriott MARSHA experience is preferred.
LANGUAGE SKILLS
Must be able to communicate clearly with guests, customers, supervisors and fellow Associates.
MATHEMATICAL SKILLS
Must be able to calculate amounts and apply basic addition, subtraction and multiplication
REASONING ABILITY
Must be able to make appropriate judgments regarding daily administrative duties.
CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable
PHYSICAL DEMANDS
Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job frequently requires sitting, standing, walking, bending, reaching. Ability to reach, feel, and type efficiently is required.
HOURS
Due to the business demand of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any Associate may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on the business demand, hours may be reduced at any time.
Great Benefits: Medical, Dental and Vision offered after 60 days worked effective 1st of the following month. 401k with employer match after 90 days, vacation and sick time offered after 90 days and paid holidays.