What are the responsibilities and job description for the Room Service Server - PM Shifts - Marriott San Diego Gaslamp Quarter - $17.25hr position at Marriott San Diego Gaslamp Quarter?
Marriott San Diego Gaslamp Quarter is looking for a dynamic server for our In Room Dining team!
Candidate must:
- Be available to work 2-4 shifts a week
- Have availability to work Fridays, Saturdays and Sundays.
- Work shifts that could start as early as 3pm and shifts that could end as last at 12am.
This a part time position that is eligible for some benefits.
This position pays $17.25 hour.
BENEFITS:
- 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
- Sick pay and holiday pay after 90 days
- Free Parking at the hotel while working ($200 value)
- Meal allowance per 8hr shift ($10 per meal period)
- Room Discounts with any Marriott Brand Hotel (31 different brand globally)
- Additional Room Discounts for select hotels within portfolio
- Two pairs of slip resistant shoes a year
JOB DUTIES:
- Provide welcoming phone greeting and follow established guidelines for taking guest orders
- Convey menu information over the phone and give accurate estimate of delivery time
- Answer all questions about cooking methods, menu items, specials, and prices of all items
- Make food and beverage recommendations and apply suggestive selling techniques as appropriate
- Follow Marriott and Stanford Hotel standards for announcing self at the room, entering the guest room, and presenting the order and check
- Set-up and deliver all food and beverage orders; conduct periodic floor sweeps throughout shift to retrieve trays and maintain sanitation guidelines
- Perform all cash handling and room charge procedures in accordance with Marriott and Stanford Hotel policies
- Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales; report all issues to shift supervisor
- Clean and restock service items and complete all shift side-work as assigned
- Set-up, deliver and retrieve amenities
- Service banquet rooms with BEO orders as needed
- Always dress with a smile
- Ensure total guest satisfaction
- Follow supervisor's instructions and perform other duties as directed or assigned
- Be knowledgeable in all hotel emergency procedures
- Be a Team Player and encourage the teamwork attitude among staff
- Attend department and inter-departmental meetings
JOB REQUIREMENTS:
- At least 1 year customer service experience preferred
- Prior experience as a server required, preferably in a fast-paced environment
- Micros systems knowledge a plus
Why San Diego Marriott Gaslamp Quarter?
We are known as one of the best hotels in Downtown San Diego due in large part to the way we not only care for our guests, but our associates as well. Our mission is for our hotel to be a place where our associates would love to stay and our guests would love to work!
The San Diego Marriott Gaslamp Quarter is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Tracy Smith at hr@gaslampmarriott.com or call (619) 446-6031 or to let us know the nature of your request.
Salary : $17
