Hotel Front Desk Night Auditor

Waterview Hospitality is seeking energetic, service-oriented Front Desk Agent to join the team at our 109 room Marriott TownePlace Suites, Ironton, OH! The newest largest hotel in the area to join in our mission of great customer service and staff culture. The ideal candidate will live our Guiding Principles.

Guiding Principles of the Company:

· Lead by example

· Check our ego at the door

· Treat everyone with respect at all times

· Always do the right thing in the pursuit of excellence

· Strive to make maximum profits

· Reward exemplary performance

· Under promise and over deliver

· Change the world not adapt to it

· Realize that policy is no substitute for good judgement

· Have fun

In addition to following our guiding principles, you should be an Ambassador for Marriott TownPlace Suites– Ironton, Waterview Hospitality, and the Ironton Community.

This is a great opportunity with a great company that rewards their employees!

Responsibilities include but are not limited to:
Greet & tend to guests with a warm, friendly, positive attitude
Guest Check-In and Check-Out
PMS Operations (WinPM will be trained)
Cash and Credit Card /Debit Card Transactions
Switchboard Operation and telephone etiquette
Front Office Emergency/Security Procedures
Reservations - Both Guest Rooms & Meeting Rooms
Assist Manager with Administrative Tasks and other duties as assigned by
the General Manager or FD Supervisor

• Clean the Front Desk and Lobby Area Daily*

Assist with Breakfast Bar if necessary / monitor cleanliness of bar and tables
Minor Decision Making including the 100% Guarantee program
Book group room blocks – Take Group reservations
Sales of Guest rooms with new arrivals and phone inquiries
Follow all Policies & Procedures outlined in the Employee Handbook
Must be in neat, clean uniform w/ name tag, Trip Rewards tag
Operate the laundry as directed
Maintain a professional attitude to all Guests, associates, and vendors
Flexible schedule and open availability are necessary.

REQUIRED SKILLS:

Fluent verbal and written communications in proper English. (Spanish, if possible)

Basic Math

Hand Writing
Computer Skills / Keyboard/Typing skills
Operate a 10-key Calculator
Hospitable, Civil Contact with the Public
Ability to Work Independently, with little or no Supervision
Ability to complete multiple tasks simultaneously
Night Audit Basic accounting skills/training

PHYSICAL REQUIREMENTS:

NECK – Bending/Twisting
AUDITORY - Ability to read and comprehend emergency and security information including labels and directions. Ability to communicate emergency situations to supervisor in English.

• HEARING* - Ability to hear emergency alarms, telephone, conversation.
• VISION *- Legal normal vision with or without accommodation.
• ARMS* - Reaching, bending arms, light carrying pushing, pulling.
• HANDS* - Finger dexterity, grasping
• TRUNK* - Bending and twisting
• LEGS* - Normal balance, crouching or kneeling
• FEET* - Standing for long periods, walking

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $12 - $14