Hotel Front Desk Agent

FRONT DESK AGENT

Reports to: ASSISTANT GENERAL MANAGER/GENERAL MANAGER

Shift Needs-

1-2 shifts 7am-3pm

1-2 shifts 3p-11p

WHO YOU ARE

You are a kind person by nature and know that anything worth doing is worth doing well. You are someone who doesn’t settle for ordinary, and have an aversion to blasé service, knowing that effort and spontaneity are the alchemy for the extraordinary. You are genuine and aren’t afraid to venture outside of the norm and do things differently. You obsess over the details (the Science) and presentation (the Art), striving to create an experience that surprises and inspires. You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion are appreciated, supported, and expected.

WHAT YOU WILL NEED

• Passion for the people, place, and culture of hospitality.
• Readiness to enjoy your job and have fun in a really great environment!
• Professional proficiency of the English language in reading, writing and verbal communication
• Intermediate computer skills.
• Ability to lift up to 25 lbs.
• Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
• Ability to work vary shifts, that may include days, nights, weekends, and holidays

WHAT YOU WILL GET

Work with an amazing team who is passionate about hospitality, celebrating diversity and embracing individuality!

• Paid time off
• A fun working environment
• Greatly discounted room rates
• Spectacular benefits
• Start in a great career with room for growth

WHO WE ARE

Our brand-new beautiful hotel looks to set a new cultural standard in the heart of Monroe. Minutes from Detroit, serves as a proud neighbor and a worldly traveler, nurturing local partnerships while building international collaborations to create a vibrant fun place.

THE ROLE

This role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At TownePlace Marriott, the staff owns the guest experience, ensuring that no opportunity to make a guest’s visit special is missed. The agents are exquisite hosts, taking the laid back work environment and bringing it to our guests. The front desk agent knows the ins and outs of both the hotel and the surrounding community in Monroe, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at TownePlace Marriott a personal, one-of-a-kind experience.

WHAT YOU WILL DO

• Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
• Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
• Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
• Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory
• Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
• Always prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
• Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
• Demonstrate expert knowledge of the position’s service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the General Manager to improve upon the services offered to our guests
• Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
• Seize any opportunity to go beyond the expectations of the position to assist with a guest’s needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager.
• TownePlace Marriott hotel does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• On call
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $15