Laundry Attendant

We are seeking energetic, highly motivated and friendly people to take EXCELLENT care of our guests! Are you excited about working in hospitality? Do you desire to develop the skills and the knowledge to grow within a company for advancement? Join the top rated executives of the Twin City Quarter and HVMG. The Twin City Quarter (TCQ) is a fast paced, vibrant hotel and convention center complex located in the very heart of downtown Winston-Salem. The TCQ encompasses 461 beautiful guest rooms with 170,000 sq. ft. of flexible meeting and event space, and two restaurants - GRAZE Restaurant and Lounge and The Grille. Our guests and team members enjoy all that the Twin City Quarter and downtown Winston-Salem has to offer

POSITION PURPOSE: Tends laundering machines to clean any linen or terry brought into the laundry room from rooms or restaurant performing the following duties.

ESSENTIAL FUNCTIONS :(include the following. Other duties may be assigned.)

• Monitors automatic soap dispensing machines to insure proper amount of chemical is being distributed each load.
• Loads articles into washer insuring the proper amount is loaded in.
• Starts machine that automatically washes and rinses articles.
• Lifts clean, wet articles from washer and places them successively into driers for measured time cycles.
• Sorts dried articles according to type. Folds and places item in appropriate storage bin.
• Mends torn articles. Sorts and counts articles to verify quantities on laundry lists.
• Soaks contaminated articles in neutralizer solution in vat to precondition articles for washing.
• Mixes dyes and bleaches according to formula, and dyes and bleaches specified articles.
• Dryer lint filters will be cleaned no less than one time per day.
• Proper uniform and name tag will be worn by guest at all times.
• Acknowledgement and pleasant greeting given to each and every customer coming in contact with.
• Thorough knowledge of all in house outlets along with local area information to assist customer when needed.
• Proper organizational skills displayed in maintaining the laundry room in a clean, neat and organized state.
• Team effort displayed in assisting in keeping the commercial area clean and neat.
• Timely (within 10 minutes) response to customers’ needs for housekeeping supplies.
• Associate will empower himself/herself to accept any customer problem brought to their attention as and take on the responsibility for resolving the problem to the customer’s satisfaction.
• Associates will assume the responsibility of maintaining all storerooms in a clean, neat and organized state.
• Associate must display a team attitude and assist co-workers when the need arises.
• Associate must assist Room Attendants in the delivery/restocking of their cartsEach associate is expected to carry out, within their capabilities, all reasonable requests asked by management.