What are the responsibilities and job description for the FRONT DESK AGENT - ANN ARBOR MARRIOTT YSPILANTI AT EAGLE CREST position at Marriott Ypsilanti At Eagle Crest?
Job Summary :
Front Desk Agents mainly responsible for greeting, registering guests, and creating principles of wonderful moment during their stay. Primary responsibilities include : registering guests making and modifying reservations hotel operator and concierge duty. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities : QUALIFICATIONS :
- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and / or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES :
Property Details :
Located a 5-minute walk from Ford Lake, this hotel has air-conditioned guestrooms with marble bathrooms and luxury bathroom amenities. Lavish hotel amenities include a hot tub and an indoor pool.
Open for breakfast and lunch, Bentleys American Grille at Ann Arbor Marriott Ypsilanti at Eagle Crest serves a variety of American dishes. Guests can also dine in The View restaurant, offering cocktails and local and international meals in a contemporary atmosphere.
Company Overview :
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits :
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :