What are the responsibilities and job description for the Account Manager, Select Account Team position at Marriott?

Additional Information : Remote Based Position, Account Sales Organization, Accounts based in

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Job Number : 25003822

Job Category : Sales & Marketing

Location : Sales Support East, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814 VIEW ON MAP

Schedule : Full Time

Located Remotely? Y

Position Type : Management

JOB SUMMARY :

Handles customer inquiries and lead requests for defined accounts within US Account Sales. Works with customers to align preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Drives customer loyalty by delivering service excellence throughout each customer experience. Demonstrates excellent selling skills and strong communication skills. Drives revenue by proactively soliciting new business from existing accounts and re-soliciting past business leads. Takes on new business development accounts to qualify and develop a pipeline for the Account Sales organization. Reports to the Sales and Ops Leader, Account Sales to align on sales activities to generate business.

CANDIDATE PROFILE :

Education and Experience :

Required :

High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area.
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Preferred :

2 years experience selling group business, either at a property or in a sales office.

Knowledge of property operations, Food and Beverage (F&B).

Knowledge of the group sales process for all brands and how to close a sale.

Team-based selling experience.

Hospitality Management Degree.

CORE WORK ACTIVITIES :

Managing Sales Activities :

Handles customer inquiries and leads requests for defined accounts within US Account Sales.

Responds in a timely manner to incoming business transient and group / catering opportunities.

Works with customers to align preferences with brand needs and actively up-sells each business opportunity.

Verifies that business is turned over properly and in a timely fashion for quality service delivery.

Maintains customer loyalty by delivering service excellence throughout each customer experience.

Demonstrates excellent selling skills and strong communication skills.

Works collaboratively with other sales channels to verify sales efforts are coordinated.

Understands the overall market and how to sell against competitors.

Closes opportunities for each property based on market conditions.

Executes and supports the operational aspects of business booked.

Transfers accurate, complete, and timely information to property in accordance with brand standards.

Understands and utilizes company marketing initiatives to close on business.

Implements process improvements and best practices.

Leverages resources and administrative / support staff to achieve goals.

Utilizes internal lead referral tools to solicit new business opportunities.

Re-solicits realized opportunities for defined accounts.

Drives customer satisfaction through daily interactions.

Qualifies and maintains customer’s long-term business potential.

Understands and utilizes all business processes written in support of the sales organization.

Utilizes negotiation skills and creative selling abilities to uncover new business.

Performs other reasonable duties as assigned by leadership.

Building Successful Relationships :

Establishes coordinated sales efforts that are complementary.

Drives customer loyalty through excellent customer service.

Serves the customer by understanding their needs and recommending appropriate features and services.

Builds and strengthens relationships with existing and new customers.

Builds and maintains strong working relationships with key stakeholders.

Establishes clear expectations for customers and properties.

Effectively resolves guest issues that arise as a result of the sales process.

Brings issues to the attention of leadership teams as appropriate.

The pay range for this position is $23.31 to $41.99 per hour. In addition, the position is eligible for a quarterly bonus.

Washington Applicants Only : Employees will accrue 0.04616 PTO balance for every hour worked and are eligible to receive a minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending accounts, life insurance, disability insurance, and other benefits. Benefits are subject to terms and conditions.

The application deadline for this position is 10 days after the date of this posting, January 7, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Salary : $23 - $42

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