Director - Mobile Product, Loyalty Capabilities and Experiences

JOB SUMMARY

The Marriott Mobile Product team leads design, development, and innovation for the highly rated Marriott Bonvoy Mobile App used by millions of Marriott customers to find and book travel, engage with and manage their loyalty accounts, and as a go-to travel companion for upcoming trips and in-stay experiences. We are seeking an experienced mobile product manager to join us to help lead the continued activation of core loyalty capabilities and experiences in mobile. Reporting to the Senior Director of Digital Loyalty Products, this role will play a key part in maturing Marriott?s mobile loyalty experience in support of advancing the Company?s goal of making our App the ultimate travel companion for our guests and the best way for members to access Marriott Bonvoy across our 8,000 hotels and 34 brands.

To advance this goal and drive Marriott?s overall mobile growth strategy, this role will partner with key product, design and engineering leaders across the organization to help define and manage the mobile roadmap for loyalty-related experiences. This role will be focused on ensuring all Marriott Bonvoy members benefit from continuous improvement in the app?s capabilities and new experiences, including new member enrollment, onboarding, access, security and more.

This role will lead cross-functional agile product teams to activate against each aspect of the mobile loyalty roadmap and should be comfortable leading teams and managing communication across the broader organization for all aspects of the mobile roadmap that pertain to loyalty experiences. A successful candidate will be a true data-driven digital product manager adept at developing and executing data-driven and user-centric product strategies, and who relentlessly pushes to understand customer needs, balance user value with business value, and continually partners to prioritize in a complex and fast-paced environment. He/she will be able to navigate both strategic and tactical business, design and engineering challenges seamlessly and will serve as a key partner across the broader Marriott organization with a diverse set of internal stakeholders.

A successful candidate will bring a proven track record in mobile product management as well as demonstrated, successful delivery in an enterprise setting. Additionally, an ideal candidate will have an understanding of direct to consumer digital products, content merchandizing, personalization, a global growth mindset, a collaborative team spirit, and a passion for delivering amazing mobile experiences that consumers love.

CANDIDATE PROFILE

Education and Experience

Required:

• 8 years of Digital Product and/or Digital Strategy experience; must have direct experience and fluency with the broader Consumer Mobile / Digital landscape and mobile platforms
• 7 years of Product Management experience and in leading cross-functional product teams; portion of that experience leading or managing Mobile products across Android and/or iOS for direct to consumer products
• Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment
• Entrepreneurial, startup attitude in a big company setting, self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes
• Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
• Ability to understand and navigate complex technical discussions, architectures and solutions
• Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
• Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics
• Undergraduate degree or equivalent experience/certification

Preferred:

• Product experience leading or managing apps and mobile web solutions within both large and small organizations
• Experience leading a product team in a scaled agile development environment, SAFe and variants
• Fluency with analytics platforms; familiar with Adobe Analytics / Omniture and mobile analytics to support data-driven product and feature measurement, performance, and iteration
• Ideal candidate will have international experience and proficiency in translating global solutions for local markets
• MBA or equivalent advanced degree preferred

CORE WORK ACTIVITIES

• Lead the mobile loyalty agile product teams in all aspects of their work, from strategic thinking, roadmap development, talent management, delivery and more
• Serve as a cross-functional leader to collaborate with design, engineering and line of business teams to drive new product initiatives
• Develop products and services that deliver innovative experiences and at the same time remove friction from the Bonvoy Loyalty feature ecosystem;
• Define new product feature epics, stories and acceptance criteria, working collaboratively with business, design and engineering teams to ensure delivery of product vision and roadmap;
• Create concise, compelling content and business cases to present and sell concepts through to senior management;
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives;
• Help define product initiatives for new features and optimizations of existing ones; incorporate into product roadmaps;
• Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those;
• Lead cross-functional team across multiple scrum teams, environments teams, QA, designers, content editorial for on-time delivery;
• Perform User Acceptance testing per release requirements;
• Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;

The salary range for this position is $117,700 to $193,600 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, January 31, 2025.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world?s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? beginyour purpose,belongto an amazing global?team, andbecomethe best version of you.